Search the 3 jobs at BetterCloud

The Senior Customer Success Manager at BetterCloud will oversee the post-sale relationship with 15-25 customer accounts, ensuring they achieve their business goals through effective software utilization. Responsibilities include customer onboarding, fostering customer engagement and satisfaction, collecting product feedback, and coordinating with internal teams to drive product adoption and address customer needs.

Customer Success Managers at BetterCloud onboard customers, manage relationships, and drive product adoption to ensure satisfaction and deliver value. They act as advocates for customers, gather feedback, and collaborate with internal teams to improve service offerings.

The Solutions Engineer will collaborate with Sales and Customer Success teams to architect solutions for customer SaaS needs. Responsibilities include serving as a trusted advisor, preparing demos, facilitating technical sessions, and communicating customer feedback to various teams while ensuring a deep understanding of technology solutions.