You are a services-oriented individual who is able to communicate with and relate to clients at all levels.  You enjoy managing projects end-to-end, with the ability to handle multiple projects concurrently.  You must be detail-oriented, organized and a problem solver.  You are enthusiastic and passionate about representing the client and their needs to internal stakeholders with the company’s goals in mind.

Responsibilities

• Deliver best-of-breed client service, including strategic guidance and recommendations of industry best practices
  
• Develop and maintain positive relationships with new and existing customers
  
• Plan, develop and manage client projects including scope and budget
  
• Set and manage client expectations to maintain health of the account
  
• Collaborate with colleagues to ensure correct execution of the client’s needs and requirements
  
• Act as frontline to clients for any troubleshooting situation
  
• Contribute to user acceptance testing
  
• Create campaign reports with clear analytics showing ROI
  
• Meet/Exceed expectations on client renewal rate
  
• Be an expert and personable resource for each client 

• Bachelor’s degree
  
• 3+ years of experience in client services or account management
  
• Project management experience
  
• Strong familiarity with social media for enterprise use a big plus
  
• HTML and CSS skills ideal
  
• Technical documentation skills
  
• Must be passionate and have pride in providing high quality products and services
  
• Must be highly organized and be able to multi-task on a regular basis
  
• Travel as needed
  
• Effective communication skills, both written and verbal
  
• Flexible work schedule
  
• Technical aptitude
  
• Track-record of forging strong relationships with Fortune 1000 brands and digital agencies a plus
  
• Right attitude to appreciate and participate in a collaborative environment