Search the 11 jobs at bet365

As a Customer Service Representative, you will ensure customer satisfaction by addressing inquiries and resolving complaints via live chat, phone, and email. You will utilize internal tools to investigate issues and communicate effectively with various departments, all while advocating for responsible gaming.

The Senior Full Stack Engineer will develop and maintain a US Sports platform, focusing on resilience and stability during high-profile events. Responsibilities include coaching junior engineers, working with stakeholders to implement the architectural vision, and utilizing advanced technologies to ensure system quality and reliability.

The Fraud and Risk Specialist will analyze player accounts for fraudulent activities, manage payment transactions, and ensure compliance with industry standards. Responsibilities include monitoring transactions, assessing risk behavior, and providing customer support.

This role involves monitoring and analyzing the performance of betting metrics in the Mexican market, producing reports for senior leadership, conducting competitor analysis, and optimizing business strategies based on data insights and market trends.

The Full Stack Engineer will develop and maintain the US Sports platform, ensuring high availability and reliability during major sporting events. Responsibilities include collaborating with teams, learning new technologies, and building scalable systems using various technologies.

The Software Engineering Team Leader will drive innovation, mentor engineers, and shape the sports platform. Responsibilities include managing a team, ensuring quality delivery, facilitating improvements, and supporting microservices development in C#, Golang, and SQL, with a migration to GCP. The role emphasizes performance testing and effective software development practices.

The Senior Manager, Voice of Customer will analyze customer feedback to drive enhancements across platforms. Responsibilities include developing survey methodologies, creating dashboards for tracking metrics, communicating insights, and building relationships to improve customer experience and align with business objectives.

The Senior Manager of User Experience Research will develop and implement UXR strategies, conduct qualitative and quantitative research, synthesize findings, analyze customer behaviors, and present actionable insights to stakeholders to enhance digital products in the sports market.

The Architect will design and govern the US Sports Betting and Trading platform's architecture, ensuring scalable and maintainable solutions. Responsibilities include creating vision documents, engaging stakeholders, and collaborating with leadership teams to assess technological impacts and improvements.

The Lead Sports Analyst will lead a reactive team, overseeing the development and maintenance of mathematical models that drive trading tools for sports data at bet365. Responsibilities include managing workloads, mentoring team members, and ensuring quality in processes while maintaining communication with other departments.

The Graphic Designer will create visual assets and promotional imagery for websites and social media, ensuring designs are engaging and meet brand guidelines. Responsibilities include amending imagery, liaising with teams for design requirements, managing projects from concept to creation, and ensuring timely delivery of assets.