Search the 11 jobs at Engrain

As a Customer Support Specialist at Engrain, you will provide support for customer inquiries related to software and hardware issues. The role involves troubleshooting, quality assurance, and tracking technical issues while contributing to customer retention and the company's growth. Communication skills and technical knowledge are essential.

The Quality Assurance Design Specialist at Engrain reviews interactive mapping products for technical and design errors, ensures adherence to design standards, and fills QA reports. They will collaborate with a small team to track performance metrics and resolve implementation issues before delivering products to customers.

As a Logistics Manager at Engrain, you will own the ordering, shipping, installation, and support process for TouchTour hardware. Responsibilities include managing vendor relationships, overseeing hardware procurement and shipping timelines, and leading troubleshooting efforts, while ensuring excellent client relationships and maintaining inventory management.

As a Technical Lead, you will guide architectural discussions, lead a team of engineers, optimize development processes, mentor team members, and drive the adoption of technologies while ensuring project success through collaboration and technical decision-making.

As a Technical Account Manager at Engrain, you will help partners integrate Engrain’s suite of products into their systems, collaborating closely with their technical teams. You'll troubleshoot issues, provide recommendations, and ensure that the integration aligns with both partner needs and Engrain's product roadmap. Regular monitoring of industry trends will ensure Engrain's offerings remain competitive.

The Account Management Specialist at Engrain is responsible for developing customer retention strategies, analyzing churn trends, supporting sales operations, and facilitating effective communication between customers and various internal teams. This role demands strong problem-solving skills and the ability to manage multiple customer requests efficiently.

As a Solutions Specialist, you will address tier two support issues, collaborate on product testing, create troubleshooting documentation, and conduct training sessions, all while ensuring exceptional customer experiences. You will also utilize your technical skills to implement solutions and demonstrate Engrain's API capabilities.

The Implementation Specialist will coordinate and implement software projects for Senior Living accounts, ensuring high-quality service and customer satisfaction, managing project timelines, and acting as a point of contact for clients while overseeing project execution.

As an AI Content Writer in Customer Support, you will create and optimize support content, audit existing materials, analyze performance metrics, engage with teams for improvements, prepare datasets for AI training, and maintain internal documentation.

As a Customer Support Specialist at Engrain, you will provide technical support and troubleshoot issues for customers across various products. You'll be responsible for addressing inquiries via phone and email, ensuring smooth software and hardware performance, and contributing to customer retention through effective communication and problem-solving skills, all while working weekends.

As a Senior Full Stack Engineer, you will work on products like SightMap and Asset Intelligence, building and maintaining features, collaborating with UX and Product Management, designing APIs, and mentoring junior engineers in a dynamic, agile environment.