The role involves overseeing a digital contact center platform, implementing AI and automation strategies, and advising stakeholders on performance and integration.

The LiveVox Developer will design and develop integrations, manage omnichannel workflows, and provide technical expertise while collaborating with cross-functional teams.

Engineer and lead complex AWS contact center (Amazon Connect) implementations, owning end-to-end solution design, IVR and routing, API integrations, reusable code libraries, testing strategies, and migration efforts. Act as subject matter expert across pre- and post-sales, collaborate with clients and IT architecture teams, and provide technical leadership, optimization, and team management for CCaaS projects.

The Senior Software Engineer will design, develop, and maintain Cloud Contact Center technologies, mentor team members, and resolve bugs in production environments.