The Software Support Specialist is responsible for providing ongoing technical support to customers using FRONTSTEPS products, assisting with urgent escalations, analyzing customer issues, and documenting problems. This role involves troubleshooting, managing customer expectations, and ensuring high levels of service through various communication platforms.

The UX/UI Designer at FRONTSTEPS will enhance user experiences for multiple product lines by redesigning legacy systems and creating intuitive interfaces. Collaboration across teams is key, ensuring consistency and usability while developing features and maintaining the design system. A strong background in user-centered design is essential.

The Chief Financial Officer (CFO) at FRONTSTEPS will oversee financial strategy, operations, and analysis to drive decision-making and compliance. Responsibilities include managing financial risks, leading annual planning, ensuring regulatory compliance, advising on investments, fostering team development, and maintaining stakeholder relations.

The Software Implementation Specialist II is responsible for the setup, configuration, training, implementation, and support of software products for clients. This role involves managing multiple implementation projects, troubleshooting software issues, documenting best practices, and ensuring customer satisfaction throughout the onboarding process.

As a Software Implementation Specialist I, you will lead the onboarding process for clients integrating FRONTSTEPS products, providing training, support, and ensuring software meets their requirements. You will manage implementation projects, maintain customer relations, and document processes to enhance future onboarding.