Search the 3 jobs at MakeMusic (A Peaksware Company)

The Implementation Manager ensures new customers have a seamless onboarding experience with SaaS products. Responsibilities include assessing customer needs, minimizing implementation time, managing multiple onboarding plans, and facilitating communication among teams. The role requires excellent problem-solving skills and the ability to engage with high-revenue clients.

The Senior Account Manager is responsible for retaining and expanding revenue from key school district accounts. This role involves proactive prospecting and networking, maintaining high-value contract renewals, and serving as the main contact for customer feedback and support. The manager collaborates closely with internal teams to ensure customer success and adoption of MakeMusic Cloud solutions.

As a Customer Success, Digital Specialist, you will manage renewals and foster relationships with our smallest customers. Your role involves optimizing processes, addressing customer needs, and ensuring their success with our software. Collaboration with Customer Success Managers, Data, and Marketing is key to improving retention rates and driving customer engagement.