Customer Success Associate

Yottaa is the ultimate eCommerce performance booster for brands and retailers. By optimizing every interaction, monitoring performance, and infusing automation and ease at every step, Yottaa delivers faster, more shoppable sites that drive conversion rates and sustainable revenue growth. Trusted by over 1,500 leading sites like Bombas, Brooklinen, Callaway Golf, Pet Supermarket, Tarte, Tilly’s, and YETI, Yottaa boosts site speed by up to 30%, reducing bounce rates and enhancing the overall shopper journey. Yottaa transforms eCommerce sites, maximizing ROI and delighting shoppers across every page, browser, and device. 

Yottaa is seeking a motivated and customer-focused Associate Customer Success Manager to support customer success initiatives. This role is essential in driving customer engagement, improving customer satisfaction and ensuring retention of an assigned book of business.  

Your Role

• Assist with customer onboarding, ensuring a smooth transition from sales and effective implementation of Yottaa. 
• Guide customers in adopting and utilizing Yottaa to maximize usage and perfromance impact across an assigned portfolio of customers. 
• Collaborate with customers to develop and maintain success plans that align with their business objectives. 
• Promote and drive adoption of new Yottaa features, providing guidance and training as needed. 
• Clearly articulate Yottaa’s value proposition, demonstrating how it enhances site performance and user experience. 
• Take initiative in learning Yottaa and our customer’s personas, working towards becoming a trusted advisor. 
• Act with urgency in responding to customer inquiries, ensuring timely and effective resolution of issues. 
• Swiftly address customer feedback, analyze survey responses, and implement improvements based on customer insights. 
• Partner with the Renewal Manager to ensure smooth renewals, proactively identifying and addressing potential roadblocks. 

Your Experience

• Bachelor's degree or equivalent experience.
• 1-3 years of experience in customer success, account management, or related field.
• Basic understanding of eCommerce, site performance, or digital experience best practices or a strong desire to learn.
• Strong communication and relationship-building skills.
• Ability to document and communicate customer feedback internally.
• A proactive and customer-first approach with strong critical thinking skills.
• Operates with a growth mindset and has the ability to learn quickly.
• A team player who can collaborate across departments to support customer success.