Business Process Analyst I

Job Description
US CITIZENSHIP REQUIRED
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The Business Process Analyst position will support our business units in Information Technology software including in-house development, SaaS solutions, On-Prem, and COTS products. Analyze business and technical processes and tools to formulate new and modified business information processing systems. Represents the business unit to define requirements and business cases for the technology developments. Coordinates with business and technology teams, ascertaining system requirements, such as software functions, output requirements, and system techniques and controls.
The Enterprise Assurance Strategic Capabilities Unit delivers critical assurance disciplines that protect and enable people, data and missions. We provide a comprehensive approach to managing risk across the enterprise for current and future information environments where the business and missions execute. We apply the use of innovative tools and robust processes to ensure mission and business success.
What You'll Do:

• Support a variety of supply chain, inventory & property software tools from an IT perspective including customer incident tickets, data integration failures, bug fixes and enhancements.
• Use ServiceNow as our technical management support tool for daily operations break/fix.
• Work closely with a team of other analysts, software developers and software quality assurance.
• Create Knowledge Base articles to support break/fix and on-going maintenance on software products.
• Coordinate and manage business partner discussions to gather software requirements, documentation on new software and enhancements to existing software.
• Assist in creating software testing acceptance criteria related to software modifications and bug fixes.
• Assist with establishing and auditing user permissions and roles.
• Work with multiple Information Technology teams to develop, test, and launch products.
• Attend daily team standups.
• After hours on call rotation.
• Maintain a regular and predictable work schedule.
• Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Capabilities Units and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
• Perform other duties as necessary.

On-Site Work Environment: This position requires regular in-person engagement by working on-site three or more days each normally scheduled week in the primary work location. Travel and local commute between company campuses and other possible non-company locations may be required.
Working Conditions:

• Work is performed in an office environment, laboratory, cleanroom, or production floor.

Required Education, Experience, & Skills

• Related Bachelor's degree; or HS Diploma and 4 or more years of related experience.
• Each higher-level degree, i.e., Master's Degree or Ph.D., may substitute for two years of experience. Related technical experience may be considered in lieu of education. Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US Department of Education.
• Related certifications may count towards years of related experience.
• Related technical experience may be considered in lieu of education. Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US Department of Education.
• Ability to work multiple tasks daily including break/fix, enhancements, projects, bug repro steps, acceptance criteria and business requirements gathering.
• Collaboration, flexible, delivering value faster, customer focused and continuous improvement.
• Clear and effective communication skills.
• Critical thinking and troubleshooting skills.
• Ability to retain and document repeatable steps in troubleshooting. Passion for documentation.
• Ability to work independently and as a team.
• Ability to take initiative.

Preferred Education, Experience, & Skills

• Microsoft Office Suite products.
• Use of an Information Technology Ticketing Management System.
• MS Azure (TFS).
• ServiceNow.
• Familiarity with IFS Industrial and Financial Systems/ERP.
• Familiarity with SQL.
• Agile/Kanban methodology.
• Creating Software Business Requirement Documents.
• Asset Management software tools.
• Warehouse Inventory Management software tools.

Pay Information
Full-Time Salary Range: $53680.000 - $91300.000
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Space & Mission Systems
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Headquartered in Boulder, Colorado, Space & Mission Systems is a leading provider of national defense and civil space applications, advanced remote sensing, scientific and tactical systems for the U.S. Intelligence, Department of Defense and scientific communities. We continually pioneer ways to innovate spacecraft, mission payloads, optical systems, and other defense and civil capabilities. Powered by endlessly curious people with an unwavering mission focus, we continually discover ways to enable our customers to perform beyond expectation and protect what matters most.