Business Systems Product Owner (NetSuite and Salesforce)

About Procare

Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service.

Procare Solutions is the #1 name in childcare software – used by more than 35,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Procare to provide real-time information for making critical decisions, maintaining compliance with local and state regulations, and adhering to business best practices.

We make childcare management run smoothly, so that our customers can spend more time focusing on the kiddos, not back office administrative duties.

A little about the role…

The person in this role will be working with our Finance and Customer Support teams to shape their internal business systems to optimize business processes. They will bridge the gap between business and technology helping to ensure that technology delivery is matched with the strategies, objectives and needs of business stakeholders. They will write user stories, manage the backlog, and act as a liaison between the business and development team.

Who You Are

You are someone that embraces day to day product development and planning for internal business systems such as Salesforce and NetSuite. This would include managing the product lifecycle, gathering, prioritizing product requirements, and working closely with engineering to deliver winning business systems. You know that the best way to be a successful product manager is to partner with stakeholders to ensure revenue and customer satisfaction goals are met.

What You'll Do

• Define a product strategy to innovate our order to cash business process
• Prioritize requirements and develop the product roadmap
• Understand and document requirements/business processes
• Gain alignment and approval of requirements & acceptance criteria while managing user stories
• Work with the development team, UI/UX to identify the best solution options
• Manage the backlog for the development team and ensure quality delivery of features and bug fixes
• Serve as a liaison between technical teams and business stakeholders (Finance, Customer Service, Account Management)
• Lead the break down of business requirements into technical user stories with the engineering team
• Facilitate solution demonstrations (sprint and final demo’s) efficiently
• Support UAT sessions and manage feedback
• Support solution documentation for release notes
• Support the broader delivery team in the execution of change management
• Communicate dependencies between cross functional teams
• Provide status updates regarding roadmap initiatives and objectives to stakeholders including executive leadership

Requirements

Our Ideal Candidate Will...

• Be a self-starter with experience working in a fast-paced, dynamic environment
• Have deep knowledge and experience with enterprise integration between Salesforce and NetSuite
• Have solid understanding of Customer, Sales Order, Invoice, Payment, and Inventory Management
• Have experience in implementing NetSuite OneWorld
• Be highly organized with the ability to manage and prioritize requirements
• Work both collaboratively as well as independently
• Have the ability to understand varying business needs and respond flexibly
• Creatively work with internal resources to recommend and implement best practices
• Work cross-functionally with technical and non-technical resources
• Be comfortable analyzing data and identifying opportunities to drive meaningful standardization of data and business processes
• Have excellent communication skills, both verbal and written, and the ability to translate technical subject matter to non-technical audiences
• Be agile and can work well in environments where objectives and priorities are reviewed and assessed regularly
• Have strong expertise in NetSuite and Salesforce preferred
• Work with third party integrations tools – Dell Boomi
• Have experience in an Agile team using Jira and AHA preferred
• Be knowledgeable about the following is a plus: Avalara, Bill.com

Benefits

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans- choose the plan best for you
• HSA option with employer contributions of $50/month
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Medical, Dependent Care, and Transportation FSA Plans
• Paid Parental Leave
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement up to $2,000/year and continued Professional Development
• Free access to our Employee Assistance Program with 24/7 live support
• Casual workplace environment
• Some meals provided
• Voluntary Pet Insurance
• Prime downtown location close to restaurants and entertainment
• Promote from within- excellent career paths

Salary

$80,000 to $105,000/year DOE

Location

We are currently in a hybrid in-office/remote working model based on business needs. While our preference is a candidate located in Denver, CO, this role is open to remote candidates in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KY, ME, MD, MA, MI, MN, MO, NV, NJ, NY, NC, OH, OR, PA, TN, TX, VA, WA, WI.