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Company Description
BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.
BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance.
BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers.
BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India.
We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities.
Learn more at betsol.com
Job Description
Provide technical support and troubleshooting for contact center technologies, focusing on PHI-related systems and critical infrastructure.
Key Responsibilities:
- Troubleshoot and resolve technical issues in:
- Verint ecosystem
- Five9 Omnichannel
- ERR/ERR PCI/EAR systems
- Custom applications
- Aceyus reporting
- Cresta
- Perform health checks and system monitoring
- Handle P1/P2 incidents and escalations
- Implement and coordinate changes
- Create and maintain technical documentation
- Support problem management activities
- Assist with vulnerability remediation
Qualifications
- 7+ years in technical support roles
- Strong Experience with/Deep working knowledge of:
- Contact center technologies
- Cloud platforms (GCP/AWS)
- Java programming
- Software architecture
- Data flow and integration
- Understanding of HIPAA compliance
- Strong troubleshooting skills
- Experience with monitoring tools
- ServiceNow expertise
Required Competencies:
- Strong problem-solving abilities
- Excellent communication skills
- Team collaboration
- Process-oriented mindset
- Customer service focus
- Ability to work under pressure
- Time management skills
Special Circumstances:
- Must be available for extended hours during:
- Annual Enrollment Period (Oct-Dec)
- Welcome Season (January)
- Onshore roles may require onsite presence during critical periods
- Must be able to join immediate response calls when on-call
Additional Information
Location: United States (Remote with occasional travel to Scottsdale AZ/Hartford CT)
All your information will be kept confidential according to EEO guidelines.
BETSOL Broomfield, Colorado, USA Office
10901 W 120th Suite 235, Broomfield, CO, United States, 80021
What you need to know about the Colorado Tech Scene
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
