Customer Success Manager

Teamwork.com's mission is to make teams who deliver client work become efficient, organised, profitable and happy! Our platform has revolutionised how companies manage their daily workflows for improved automation, productivity, and profitability. It acts as the ‘one-stop-shop’ practice management solution enabling our customers to track, manage, and invoice their projects. Our relentless customer-focus has been rewarded with thousands of amazing customers all across the globe and millions of users who sign in every day. We pride ourselves on creating market leading software, working with outstanding people, and going above and beyond for our customers. Trusted by more than 20,000 teams across 170 countries, Teamwork is in acceleration mode as we set our sights to become the undisputed Project Management platform for teams who deliver client work.

We believe in hiring great people and look to ensure everyone has the best possible experience of work, everyday. We strive to be open and transparent, humble and customer focused. And we thrive on curiosity, getting results and working together relentlessly to deliver excellence. We are a company of action, full of triers and doers: we try things, we make mistakes, and we learn from them. Our personality is unmistakable: we work hard, take joy in our wins and each other's successes and important life events. And we care and support each other when life throws lemons. More than anything we embrace a straightforward approach to getting things done. We are fanatical about our customers: and when talent meets passion, success happens.

This is a hybrid role in Denver. We have an office in downtown, where you will be expected to be based two days a week.

The opportunity:

You will own a dedicated book of mid-market customers by understanding their business needs and developing strategies to drive product adoption across all users

• Closely monitor customer health metrics, user activity and overall engagement using our internal customer success platforms; maintain a cadence of communicating with customers about their adoption trends, sentiment, and discovering opportunities for deeper engagement
• Enable successful roll-out of Teamwork products to customer employees, including sharing and developing relevant creative assets
• Identify opportunities for customers to act as Teamwork advocates (e.g. testimonials, case studies, references)
• Represent the voice of the customer to provide input to our product roadmap and our sales and marketing process
• Report risks to the business identified through churn and contraction conversations up to leadership

What good looks like:

• Experience in a Client Support/Care, Onboarding/Implementation, Account Manager or Customer Success role; within a SaaS or software company considered an asset
• Strong deescalating, objection handling and negotiation skills
• Strong communication skills through presentations, email and video
• Ability to manage multiple (and sometimes competing) priorities
• Ability to influence through persuasion, negotiation, and consensus building
• Ability to build trust-base relationships in a remote environment
• Passion for driving revenue and growth in a technology environment
• Deep understanding of value drivers in recurring revenue business models

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

Core Benefits and Perks:

• Employee Share Options (ESOP) — we mean what we say when we say, “act like an owner”!
• Competitive salary & OTE (as applicable)
• 30 days vacation from day 1
• Pension benefit (specific to region)
• Health plans and wellbeing programs
• Give Back program
• Ministry of Happiness social club 
• Educational resources and generous allowance to support development
• Inclusive policies - maternity, paternity & parent leave, as well as a focus on flexible working 
• Recognition programs

Teamwork is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, or national origin.

In accordance with the Colorado Equal Pay Transparency Rule (“EPT”), the Customer Success Manager role has an annual on-target earning range of $90,000 - $120,000 USD. Learn more information about our competitive benefits package on our website or by discussing it with your recruiter.