Company Overview
At Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 20 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $500 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry.
We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline.
Job Category
The Director of Account Management will be responsible for full ownership of 360 Finance by Modernize contractor clients. This position requires experience building and leading a team, internal and external communication, research and analysis, and support for all contractor launches and optimizations. This person must be analytical, resourceful, and will be able to prioritize multiple projects under tight deadlines.
Responsibilities
- Manage multiple contractor relationships and develop a positive working relationship with all customer touchpoints
- Partner with cross-functional teams to drive client initiatives, project opportunities, and strategic integrations.
- Structure and present reviews with process improvement recommendations, optimization opportunities, and new business opportunities
- Oversee monthly contractor performance, client launch, and management processes - full lifecycle management
- Access and analyze significant amounts of data to identify trends and/or patterns that lead to specific insights about programs
- Regularly work to identify unfulfilled contractor client needs and develop products & services to meet those needs
- Work closely with General Manager and other cross-functional teams on billing set up and invoicing
- Required Travel: 10-15%
Requirements
- Bachelor’s degree in a business-related field
- Seven years of work experience in managing clients/contractors and/or partners
- Experience in the lending industry and familiarity with home improvement lending (point of sale experience preferred)
- An understanding of and expertise in startup-level hard work
- Excellent project management and collaborative team skills
- Ability to identify process improvements and propose actionable solutions
- Outstanding analytical skills and rigor, excellent at complex problem-solving
- Must be very comfortable with numbers and highly proficient in Excel to analyze data (i.e., pivot tables, VLOOKUP, index match)
- Prior experience with BI/data visualization tools such as Tableau, Power BI, etc.
- Must be able to grasp the key drivers of the business, be comfortable with multi-tasking and have the ability to prioritize tasks given business drivers independently
- Solid understanding of metrics and how they impact the profitability of a business
- Jira/Confluence experience for project management/documentation preferred.
The expected salary range for this position is $95,000 USD to $120,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. The salary may be adjusted based on applicant's geographic location. The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. This position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits; (2) retirement benefits; (3) the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); (4) any other tax-reportable benefits.
#LI-REMOTE
Modernize (a QuinStreet division) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.
Please see QuinStreet’s Employee Privacy Notice here.
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