Enablement Specialist, Customer Success

About Ontra
Ontra is the global leader in AI-powered legal technology solutions for private capital investment firms. Our Legal Operating System combines innovative, purpose-built software with a global network of experienced professionals to digitize recurring legal workflows across the full fund lifecycle. We work with the world's leading investment banks, private equity and venture capital firms, direct lenders, law firms, and service providers to reduce the time, expense, and risk associated with contract and fund management.
Our Culture
Ontra is a remote-first company that values the power of connection. We find innovative ways to stay connected, both virtually and in person. By promoting ownership, inspiring creativity, and championing collaboration, Ontra enables you to shape your impact and growth. Our commitment to innovation extends beyond our technology; it's embedded in our culture, and AI plays a crucial role in everything we do.
Our culture is one where belonging is the cornerstone of every interaction, rooted in acceptance and respect for all. Our commitment to inclusion begins at the application process, ensuring a fair and equitable hiring experience that values the unique contributions you bring from day one.
About the Role
For this job we are currently only hiring candidates based in the United States.
Ontra is seeking an Enablement Specialist - Contract Automation CS, reporting to our Manager, Enablement - Customer Success on our Enablement team.
The role is a great opportunity for a strategic and proactive individual who will develop top of the line training, curriculum, and reference material to empower our Customer Success team to perform their roles effectively and efficiently. You'll work closely with all parts of the Customer Success and Product teams to ensure our client-facing functions have the knowledge and resources to adequately partner with, grow, and retain our customers.
If you are a dynamic and perceptive communicator who is passionate about educating best-in-class functions, we'd love to get to know you!
What You'll Do

• Content development: Create and iterate on content and training materials required for new product rollouts, customer strategy, and process updates to enhance the skills and knowledge of our Contract Automation Customer Success team
• Coaching: Develop and partner with customer success leaders to deliver hands-on coaching and reinforce skill development
• Cross-functional partnership and collaboration: Liaise with internal teams, including sales, marketing, and product, to ensure alignment and support for customer success initiatives
• Coordination: Support the delivery of live enablement and training materials, serve as primary enablement point of contact for new hires, and curate and leverage an internal network of subject matter experts
• Conduct regular training sessions and workshops for partners, covering product knowledge, sales techniques, and best practices to help them achieve their goals

What You'll Bring

• Communication skills: Ability to understand, distill, and present complex concepts in an engaging way while effectively communicating feedback to team members
• Partnership-oriented mindset: A natural tendency to collaborate with cross-functional stakeholders in order to strengthen alignment between Enablement and Go-To-Market teams
• Empathetic approach: A thoughtful and patient attitude coupled with strong active listening skills
• Meticulous curation: Ability to create fulsome yet succinct resources that resonate with non-technical audiences
• Passion for education & customer success: Excitement around building and delivering a comprehensive enablement strategy to empower our Customer Success team

Pay TransparencyOntra takes individual candidate location, experience, and skills into consideration when determining compensation. The base pay range is listed below. Additionally, all positions are eligible for unit-based equity grants.
Some positions may be eligible for additional compensation, such as commission or other variable compensation structures, which is not included in the below base pay range.
If you are selected to participate in our interview process, your Talent Acquisition Partner will share more details about the total compensation package for the role.
Base Pay Range
$75,000 - $105,000 USD
Hiring Locations
We currently hire exclusively in the locations listed below. Select jobs may have more specific location requirements due to business needs.
United States
Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Maryland, Minnesota, North Carolina, New Jersey, Nevada, New York, Oregon, Pennsylvania, Tennessee, Texas, Utah, Virginia, Washington
APAC
Hong Kong, Singapore
EMEA
United Kingdom
Benefits Snapshot • Remote-first working policy, with office hubs in SF, NYC, Santa Barbara, and London
• Twice yearly team offsites for in-person collaboration
• Paid flexible time off policy
• Paid parental leave and benefits
• Monthly phone and internet reimbursement
• Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program
• Various options for medical, dental, and vision insurance
Travel
Occasional travel is required for Ontra employees, including typically at least twice per year to attend team and larger group off-sites for in-person collaboration. For some roles, additional travel may be required based on the requirements of the role and business need.
Inclusivity
Ontra is committed to the full inclusion of all qualified individuals. As part of this commitment, Ontra will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] .
Personnel Privacy Notice: https://bit.ly/46lVT74
Note on Employment Verification: All employees hired will be required to verify identity and eligibility to work in their particular location.
Note to External Agencies: We are not accepting any blind submissions or resumes/CVs from recruitment agencies. Any candidates sent to Ontra will NOT be accepted or considered as a submission without a signed agreement in place.
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