Enhanced Due Diligence Analyst (BSA/AML)

About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That's why we're committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy .
Build for the future with Gusto's Financial Crime Compliance Program. We're taking an innovative approach, exploring new solutions and streamlining processes to make compliance frictionless. We're assembling a small but focused team of experts like you to make it happen.
In this role, you will play an integral part in protecting our Gusto and our small business customers as a member of our Enhanced Due Diligence (EDD) Investigations team. Tackling the engaging day-to-day work of EDD investigations and Suspicious Activity Report (SAR) reporting, you can lend your skills in building a safe Gusto Your expertise will be instrumental in developing and implementing new processes and systems as we continue to build a sustainable and scalable compliance program
Here's what you'll do day-to-day:

• Conduct EDD reviews for high risk customers in accordance with established procedures
• Investigate and escalate high risk customer activity for potential sanctions violations, money laundering, and reputational risks
• Review customer submitted documentation and correspondence
• Draft clear and concise unusual activity referrals, suspicious activity reports, and other written documentation to summarize risk concerns
• Review and investigate alert escalations (name screening for negative news, politically exposed persons, marijuana related businesses, and potential sanctions hits)
• Support cross functional partners including sales and engagement teams, regarding customer identification, onboarding, and appropriate industry/risk classification
• Make recommendations for closing account relationships to the appropriate manager
• Suggest process enhancements to increase efficiency and/or accuracy
• Assist with the development of enhanced desktop procedures

Here's what we're looking for:

• 2+ years experience conducting enhanced due diligence reviews, AML or targeted investigations
• Strong writing skills and the ability to clearly summarize complex fact patterns
• Exemplary research, analytical, multitasking, transactional and problem-solving skills
• Ability to deescalate upset customers and clearly communicate compliance requirements
• An insatiable appetite for problem solving, knack for structured thinking, ability to spot unusual patterns, and sharp attention to detail.
• Driven by a strong moral compass, is objective yet compassionate, and does the right thing every time.
• Excellent time management skills and ability to handle multiple projects/tasks simultaneously. Is extremely process and policy oriented.
• Goal-oriented, positive, and proactive. Comfortable in a fast-paced, results-oriented work environment. Communicates well with others.
• Strong organizational and communication skills. Maintains clear documentation and utilizes strong written communication techniques.

Bonus points:

• Investigation Experience
• Payroll Industry Experience
• Fintech Experience
• CAMS Certification
• Knowledge and understanding of the risk associated with Special Customer Types (PEPs, MRBs, Gaming etc) and AML Red flags

This is a hybrid position, where you are required to be in the Gusto office (Denver, SF, NYC) at a minimum of two days per week. This is not a remote position.
Our cash compensation amount for this role is $75,000 - $86,000 per year in Denver, and $94,000 - $108,000 per year for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require assistance in filling out a Gusto job application, please reach out to [email protected].