Salesforce Experience Cloud Architect

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
As a Partner Systems Architect, you will play a crucial role in designing, implementing, scaling and optimizing Partner solutions to meet the business needs of our organization's growing Partner Program and team. You will work closely with stakeholders, business analysts, and developers to understand requirements and translate them into scalable and efficient solutions. Your experience and expertise in SFDC system configuration, customization, and integration will drive the successful delivery of projects and initiatives.
Responsibilities:

1. Solution Design: Collaborate with stakeholders to understand business requirements and translate them into scalable solutions. Design and architect solutions that align with best practices and meet business objectives.
2. Integration: Implement, evaluate and vet integrations as needed between Salesforce and other tools like learning management and content management, and financial systems
3. Technical Leadership: Provide technical leadership and guidance to development teams and stakeholders. Mentor junior team members where applicable and share best practices related to development and implementation.
4. Optimization and Performance Tuning: Continuously optimize and improve existing Salesforce/other solutions to enhance performance, scalability, and user experience. Identify and address performance bottlenecks and system limitations.
5. Quality Assurance: Conduct thorough testing of Salesforce configurations, customizations, and integrations to ensure high quality and reliability. Develop and execute test plans and scenarios to validate system functionality and data integrity.
6. Documentation and Training: Create comprehensive documentation including solution designs, technical specifications, and user guides. Conduct training sessions for end users and administrators to ensure effective utilization of Salesforce capabilities.
7. Stay Updated: Stay abreast of the latest developments in Salesforce platform updates, and industry trends. Evaluate new features and functionalities and recommend their adoption to enhance the organization's capabilities.

Qualifications:

1. Salesforce certifications such as Salesforce Certified Administrator, Experience Cloud Consultant, Salesforce Certified Platform App Builder
2. Extensive experience (5+ years) in designing, implementing, and customizing Salesforce solutions including Experience Cloud, Marketing Cloud and similar technologies.
3. Proficiency in Salesforce technologies including Apex, Visualforce, Lightning Components, and Salesforce APIs.
4. Excellent communication skills with the ability to effectively collaborate with cross-functional teams and stakeholders.
5. Strong problem-solving skills and ability to analyze complex business requirements and translate them into technical solutions.

Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The pay range for this role is listed below. Some sales and success roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Base Pay Range For US Locations:
$116,000 - $174,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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