Major Client Services Manager

Who We Are…

At zLinq, we value having fun, getting results, and building trust. zLinq closed its Series B funding in November 2022, which will allow us to accelerate growth and live our mission of transforming the communications experience at a larger scale! We’re looking for Client Service Managers who want to deliver outstanding customer service to our clients and maintain lasting relationships!  

Who you are…

• Minimum of 5 years telecommunications experience, Bachelor’s degree preferred
  • Minimum 5 years in account support or project management role and/or:
  • Minimum 5 years in customer facing role
• Proven track record in ability to meet defined deadlines and deliver results
• Ability to effectively run customer meetings at various levels (from individual contributor to C-level)
• Outstanding task and time management skills with strong follow through
• Excellent written and verbal communication skills
• Effective interpersonal skills
• Strong project management ability
• Proficiency with Visio and experience with RPM
• Supported or sold to clients with 500-3000 employees
• Effective Presentation skills
• Collaborative team-player
• Ability to learn and understand new products, technology, and software
• Strong technical proficiency with O365 (including Excel, PowerPoint) and CRM database tools

What you will do…

• Act as a liaison between our communications Lifecycle Management clients and a myriad of communications providers
• Manage a complex account base of up to $500,000 in monthly communications spend across multiple carriers and multiple clients
• Preserve and grow assigned account base, including but not limited to:
  • Onboarding new clients
  • Proactively identifying network and billing optimization solutions
  • Maintain regular and proactive client contact
  • Identify unique solutions for technology optimization and migration projects
  • Deliver Guaranteed Savings to assigned base
  • Identify and resolve billing issues
  • Manage MACD projects from start to finish
  • And above all else – provide outstanding customer service!

Culture is important to us…

We strive to deliver an inclusive and fun work environment: zLinq was named one of the “Best Places To Work” and one of Fastest Growing 50 companies in Denver in the startup category!

• We have a strong emphasis on work/life balance with a flexible PTO policy, including mental health resources
• We offer full medical benefits and stock options, as well as 401K with matching
• We celebrate success, both the little and big wins! Although this role is fully remote, we ensure we stay connected!

Per Colorado pay equity posting requirements, the compensation for the Denver based Major Client Services Manager role is between $65,000 and $97,000, depending on the candidate experience level. The role also has a 10% bonus potential with key performance indicator attainment.