Mobility Support Desk Technician III

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
The Mobility Support Desk Technician is responsible for supporting key aspects of the mobile device implementation for the In-Home Services field teams (IHS), DISH Corporate employees, and other Wireless Support initiatives. We support over 100 locations nationwide and this position plays a critical role in providing technology access for our field teams, while also handling the overall end-to-end device lifecycle management.
Key Responsibilities:

• Provide assistance and "one-contact resolution" mindset for both generic "how to" questions and complex technical issues via phone calls, emails, and chat tools
• Troubleshoot software and hardware issues for mobile technologies with strong problem-solving ability and requires active listening, analysis, research, creativity, communication, dependability, decision making, team building, and can determine necessary handoffs for help/ escalation
• Stage/Kit devices on a daily basis for new hire technicians and device replacements - enroll devices into the MDM, perform QA checks for application functionality, provision software using license portals, activate devices in carrier billing platforms, and add required accessories (case, screen protectors, chargers, etc)
• Maintain and modify data across various systems: wireless carrier billing platforms, mobile device management software (Airwatch/Workspace One), and service management software (ServiceNow) among others

Skills, Experience and Requirements
Education and Experience:

• Bachelor's degree (B. A.) from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience

• Experience/Knowledge with mobile device networks, hardware and operating software - Samsung, Google, Android OS, Apple iOS

Skills and Qualifications:

• Team player who has the ability to work effectively with all levels of the organization
• Shows analytical, problem-solving, and customer service skills; with focus on written/verbal communication skills and a strong attention to detail while managing many tasks at one time

• Ability to thrive in a fast-paced and uncertain environment, a high level of intellectual curiosity, and a focus on customer satisfaction
• Self-motivated and the ability to work with autonomy; desire to seek the source of a problem and the capability to ask the questions necessary to identify the root cause
• Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures mostly in the mobile technology space

Visa sponsorship not available for this role
Salary Ranges
Compensation: $58,656.00/Year - $70,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.