Outside Sales Representative

Job Purpose:

Responsible for execution and achievement of established financial goals; accountable for the sales development and gross margin growth in an assigned territory from lead generation to close. 

Responsibilities:

Individual must be able to perform the essential duties with or without reasonable accommodation. 

• Generate new business through analysis of assigned territory to identify new customers and markets; 

• Grow existing accounts through execution of a proactive sales plan with initiatives to include focus on lost & declining business in existing customer base; 

• Achieve maximum profitability by meeting or exceeding gross margin goals through effective negotiation; 

• Deliver superior service through consultative sales, preparing quality presentation materials, conducting demonstrations, detailing products and cost savings, determining customer needs and requirements, and offering solutions; 

• Research and develop information on new projects; 

• Develop knowledge of customer accounts within assigned territory, to include technical requirements, production volume and schedules, targeted pricing, applicable contract requirements, and competitive analysis; 

• Negotiate with vendors and coordinate efforts with Supply Chain groups for best product prices; 

• Work with Branch/Regional management and National Accounts team to develop strategic territory business plans, assist with proposals, contract research and negotiation, and implementation of sales strategies to achieve sales growth; 

• Ensure contractual compliance that may require difficult conversations surrounding deviations from contractual agreements in partnership with management and national account teams; 

• Identify and communicate work in process, threats, opportunities, and related market trends as appropriate; 

• Develop and continually improve product knowledge, pricing, and MRC Global systems, procedures, and strategy; 

• Aggressively respond to and meet sales opportunities by serving as the source for customers’ required information, maintaining consistent contact with all customers in the assigned area of responsibility; 

• Develop customer retention strategies by consistently illustrating MRC Global’s value proposition in conjunction with evolving customer needs; 

• Drive effective partnership with Branch team; communicate to deepen understanding of customer business processes, buying procedures, and expectations for service; 

• Attend branch meetings; Share information; Instill vision and create enthusiasm to achieve goals; 

• Partner with branch and other internal resources to investigate and resolve all customer complaints promptly. Evaluate source of problem and follow to resolution; 

• Perform related administrative functions in accordance with MRC Global procedures to include quotations, order placement, delivery confirmation, processing changes and returns, and responding to messages and inquiries; 

• Work with branch warehouse to achieve delivery performance goals, ensure orders are filled as promised, keeping customers informed of order status; 

• Advocate and engage in promotion and maintenance of safety initiatives; 

• Exercise care in all activities; demonstrate safety leadership; address and report workplace hazards, injuries, or illness immediately; 

• Carry out other duties within the scope, spirit, and purpose of the job; 

• Take reasonable care for the safety and health of yourself and others; report workplace hazards, injuries, or illness immediately. 

Qualifications:

Any combination of requirements, which provide knowledge and abilities necessary to perform essential duties and responsibilities, will be considered. 

• Undergraduate degree in a related field or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work; 

• Any combination of four or more years in customer service, inside sales and/or warehouse services in a position with increasing responsibility, to include demonstrated sales negotiation experience; 

• Demonstrated knowledge of PVF materials and ability to understand scope of services to include pricing, supply, and contract terms; 

• Demonstrated competence in the use of computers and software applications; 

• Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others in one to one or group situations; 

• Willingness and ability to be on call as needed to provide 24-hour service to customers; 

• Willingness and ability to travel within and outside branch service area, with occasional overnight stays; 

• Valid Driver’s license with the ability to meet the MRC Global vehicle policy. 

Additional Qualifications: 

• Must have the ability to provide documentation verifying legal work status; 

• Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries; 

• Ability to understand and comply with MRC guidelines and expectations, to include Code of Conduct and Conflict of Interest guidelines. 

Working Conditions: 

For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions.