Performance and Operational Excellence Manager

In collaboration with the operational teams of the Vice-Presidency of Compensation, the main management of Expertise in support of operational performance is responsible for the sector’s performance and for implementing effective solutions in collaboration with the Claims Division’s operational teams. Geared to ensuring claims accuracy in an evolving context, this team plays an increasingly important key role in helping to achieve our sector objectives, which focus on creating competitive advantages for DGIG. As Performance and Operational Excellence Manager, you play a leadership role in data and analytics for all business lines and in implementing strategies to optimize our overall performance. More specifically, you will be required to:

• Supervise and coordinate the employees and teams under your responsibility and lead quantitative analyses and analytical models to support claims performance and the executive division

• Manage projects that are strategic, highly complex and require an innovative mindset to deal with our division’s evolving context

• Assume a performance culture leadership role by influencing senior management, decision-making bodies, work teams and various teams across the organization (actuarial services, modelling and research, etc.)

• Contribute to leveraging data and analytics to support the various business lines across Canada in monitoring results and making strategic decisions

• Closely monitor the performance of tools related to business partners and implement necessary improvements while ensuring compliance with information security and contractual agreements

• Establish operating budgets and forecast analyses for the entire division, including business partners

• Supervise the operational workforce planning and management team

• Report on sector performance and participate in key discussions concerning the executive division

What we offer* 

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses  and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field

• A minimum of nine years of relevant experience

• Please note that other combinations of qualifications and relevant experience may be considered

• Actuarial experience

• Experience drafting documents and presenting in French and in English

• Knowledge of French is required

• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

• Proficiency in the different P&C insurance sectors

Communicates effectively, Decision quality, Develops talent, Drive results, Ensures accountability, Interpersonal Savvy, Teams

#LI-Hybrid

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Management (FG)

Unposting Date

2025-04-11