Product Analyst

Summary:

The Analyst, Product under general supervision, formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. With this knowledge, develops or modifies moderately complex information systems. Includes analysis of business and user needs, documenting requirements, and revising existing logic as necessary. Competent to work in some phases of systems analysis and considers the business implications of the application of technology to the current business environment.

Essential Job Functions:

• Supports assigned business unit, including requirements gathering and project management for new development and integration projects with little or no direction.

• Demonstrates detailed, in-depth and expert knowledge of the assigned business processes.

• Interfaces with business units to define business and functional requirements.

• Plays a key role in educating the Business and IT community on the applications, evaluates the proposed solutions with the business partner for acceptance.

• Defines requirements for testing and assesses the impact of implementing the proposed solution.

• Works with the Analysts, QA and Operations to review requirements and provide thought leadership through the development cycle.

• Project manages all technical aspects of project applying agile methodology.

• Performs assigned user administration functions for the assigned production application.

• Thrives in a collaborative environment with several vendors / partners in the ecosystem.

• Maintain regular and punctual attendance.

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

This position is an individual contributor with no direct reports and has no supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

• BS/BA or equivalent.

• Business analysis and agile project management skills are required.

• Expert in agile project management tool. Example: Jira (preferred), Rally.

• A minimum of three (3) years of mortgage technology experience desired.

• Extensive knowledge of business process and technology systems and applications is required.

• Proficient in translating business requirements into actionable user stories for Engineering teams.

• Continuing education and awareness of industry trends and technology solutions for business processes.

• Strong stakeholder management skills are required.

• Proficiency with Microsoft Office tools with particular skill with Excel, PowerPoint and VISIO.

• Proficient in running basic data queries in industry recognized analytics tool (Example: Tableau, PowerBI).

• Advanced understanding of Software Development Lifecycle (SDLC).

• Desired: Agile Certification. Scrum Alliance: CSPO or similar.

• Desired: Has worked for products that enable Servicing agent experience. Example: Salesforce (Jit’s area requirement) relationships.

Certificates, Licenses, Registrations:

None required.

Language Skills:

Ability to read and comprehend instructions, correspondence, memos, and workplace policies. Ability to analyze, interpret general business periodicals, professional journals, procedures, and governmental regulations. Ability to write professional correspondences. Ability to write routine business reports. Ability to speak effectively with other employees and/or customers. Ability to present formal information in one-on-one and small group situations to customers, students, parents and/or other employees. Ability to present information and respond to questions from groups of administrators, managers, employees, customers and/or the general public.

Mathematical Skills:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to carry out detailed written and/or verbal instructions. Ability to solve problems involving concrete variables in standardized situations. Ability to define problems, collect data, establish facts, and draw valid conclusions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Equal Employment Opportunity:

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.