Product Content Specialist (Technical Writer)

About ChildPlus

ChildPlus is the original and most widely used Head Start data management system. ChildPlus Software, a Procare Solutions company, has been focused on making the best Head Start software available since 1985, offering top-notch support and multiple training options with a dedication that can't be beat. Based in Atlanta, Georgia, ChildPlus Software’s goal is to simplify the day-to-day challenges of Head Start and early education operations with outstanding software, service, and support.

A little about the role…

A self-disciplined, passionate technical writer who is seeking a collaborative and agile work environment is needed. Must be highly skilled with content project creation, development and implementation.

What You’ll Do…

• Develop an extensive working knowledge of our products and Head Start Program Performance Standards
• Create and design product content materials with MadCap Flare
• Revise, edit and update written and digital content
• Integrate and maintain extensive documentation standards across all content
• Work with subject matter experts to ensure concepts and functions are accurately documented
• Collaborate with team to guarantee timely delivery of product readiness
• Ability to understand technical possibilities and limitations of the tools at your disposal to troubleshoot and maintain timely implementation
• Independently driven to research products or tools as needed

Our ideal candidate will have:

• Experience in technical writing, content creation, layout and design
• Proficiency in HTML/CSS and MadCap Flare*
• Expertise with PowerPoint creation and implementation
• Excellent written and verbal communications skills
• Ability to accurately edit and proof written documentation
• Attention to detail
• Enthusiasm for developing and applying documentation standards to written and digital content
• Organizational skills, including time management and multi-tasking
• Capable of managing projects that differ in voice and content
• Ability to learn and apply new technologies
• Willingness to use project management tools
• Confident working independently and as part of a team
• Versatile team player who is willing to perform tasks outside the written job description
• Flexibility to adapt to changing circumstances
• Work effectively and efficiently in a hybrid or remote work environment
• Experience with Microsoft Office/Teams, Quickbase, Slack, Adobe and other software needed to perform assigned duties
• Solid understanding of database systems and structures

Additional Requirements

• Travel four or more times a year to perform essential duties for company sponsored conferences and team-related events

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans- choose the plan best for you
• HSA option with employer contributions of $50/month
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Paid Parental Leave
• Company paid Short and Long-Term disability and Life Insurance
• Tuition Reimbursement up to $2,000/year and continued Professional Development
• Free access to our Employee Assistance Program with 24/7 live support
• Casual workplace environment
• Some meals provided
• Voluntary Pet Insurance
• Prime downtown location close to restaurants and entertainment
• Promote from within- excellent career paths

Location

While our preference is a candidate located in Atlanta, GA, this role is open to remote candidates in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KY, ME, MD, MA, MI, MN, MO, NV, NJ, NY, NC, OH, OR, PA, TN, TX, VA, WA, WI.