Program Manager II

Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.
Job Duties and Responsibilities
Key Responsibilities:

• Maintain the Retail Wireless Projects and Vendor management teams daily operations
• Serve as a Subject Matter Expert and fully understand processes and their impact on the overall business; analyze, identify, and implement potential process and systems enhancements to create efficiencies; assist in the completion of projects and using discretion to determine the methods to meet established goals
• Coordinate and manage all Release related activities for the organization from a Billing and Credit department perspective; identify impacts of enterprise projects to specific teams within the department
• Ability to manage several projects for different teams at one time
• Work closely with Retail Wireless teams to keep a well defined scope and ensure projects stay on track for the determined deployment dates
• Quickly communicate and determine resolution plan with vendors when issues arise
• Communicate updates, issues and resolutions to senior leadership across multiple departments related to projects and releases
• Evaluate business needs and develop/establish Objectives and Key Results (OKRs)
• Identify potential opportunities for process improvement and report automation using various methods, i.e. databases, spreadsheets, external data sources, IT development, and execute changes to systems with little or no impact
• Communicate suggestions for process improvements through summaries, reports and presentations

Skills, Experience and Requirements
Education and Experience:

• Bachelor's Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics, and at least two years of related experience, or equivalent combination of education and experience

Skills and Qualifications:

• Experience in Project and/or Release Management preferred
• Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macro
• Experience with SQL or Microsoft Access is a plus
• Proficiency with Microsoft Office Applications (Outlook, Word, PowerPoint) and Google suite
• Strong written and verbal communication skills
• Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments

Salary Ranges
Compensation: $72,350.00/Year - $103,400.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan. All benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.