Provider Accounts Receivable Specialist

Step into a role as Provider AR Specialist at Bright Horizons, where you will be providing customer service when answering Client Employee Billing phone line, process adjustments, manage collections payments, assist Contact Center leadership with billing questions and procedures, and process provider invoices. 

This is a hybrid role in our Westminster, CO office.

Bright Horizons is a leading education and care company, trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

Responsibilities:

• Financial stewardship: protecting the organization’s financials with commitment to moral, ethical and prudent financial decision-making

• Responsible for answering client employee billing phone line, answering questions and resolving payment/billing disputes

• Responsible for answering questions directed to Employee Billing Inbox

• Responsible for ACH Returns, Chargebacks and billing adjustments

• Assist with Corporate bank reconciliation

• Research systematic discrepancies and understand how to resolve them

• Respond to all Level II Billing Inquiries

• Responsible for OneSupport tickets including resolution.

• Distinguish between In House collections and Third Party Collections and manage appropriately; manage difficult conversations with impacted client employees

• Assist Contact Center leadership and Level II Help Desk with Employee billing questions

• Provide coaching for Contact Center Consultants regarding proper escalation procedures for billing issues

• Work cooperatively with internal partners to resolve billing and systematic issues; Program, Contact Center, Operations, Corporate & IT

• Analyze & Audit invoices received from back-up care Extended Network Providers; authorize or deny payment based on contractual requirements.

• Reduce Cost of Goods Sold; prepare and send Invoice Adjustment Forms for non-authorized charges

• Other projects and responsibilities as designated by the supervisor

Qualifications:

• Excellent verbal and written communication skills

• Comfortable speaking to external Providers as well as internal team members

• Exceptional organizational and time management skills; ability to work within very tight deadlines

• Ability to multi-task

• Strong attention to detail

• Ability to analyze multiple sources of information

• General Accounting/Math skills

• Vendor relationship skills

• Proficient in basic Microsoft Office applications

• General experience working in accounting software preferred

• Ability to learn internal software/database

• High school diploma or GED required, AA degree preferred

• Previous Accounts Receivable/Payable experience preferred

• 2-5 years of customer service experience preferred

Salary/Hourly Rate and Other Compensation Disclosures:

The hourly starting salary for this position is between $20.10 – 20.19 per hour. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance

• 401(k) retirement plan

• Life insurance

• Long-term and short-term disability insurance

Deadline to Apply Information:

This posting is anticipated to remain open until April 11, 2025.  

Compensation: $20.10 - $20.19/hr

Life at Bright Horizons:

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.