Recruiter - Customer Experience

About the Role:

At Gusto, the People team is the foundation of everything we do. We believe that attracting, hiring, developing, and retaining talent is core to our success. As a Recruiter in this role, you’ll support full-cycle recruiting for our Customer Experience (CX) team, the largest organization at Gusto. The CX team is deeply passionate about our customers, and leverages technology and service to set customers up for success with their payroll, benefits and HR needs.

In this position, you’ll leverage your recruiting experience to support a range of searches across CX, including (but not limited to), high volume customer service, mid-level and senior leadership, and niche industries like Workforce Management and Quality Assurance. You will be a true business partner to our hiring managers, heavily impact Gusto’s CX hiring strategy, and hire world-class talent.

Here’s what you’ll do day-to-day:

• Manage full-cycle recruitment supporting benefits, payroll, and other CX teams at Gusto
• Partner with hiring teams to understand their organizational objectives and drive a customized hiring plan to achieve those goals
• Create unique strategies to identify, attract, engage and close the best talent from branding and events to sourcing and referrals
• Manage candidates in process to provide them with the most delightful candidate experience
• Build proactive pipelines to support niche searches across different levels and functions. 
• Partner with cross-functional teams including Compensation, HR Business Partners, and Executive Operations
• Proactively contribute to improving Recruiting at Gusto by challenging the status quo and providing useful suggestions for improvement

 Here’s what we're looking for:

• 3+ years of full-cycle Business/Corporate/CX recruiting experience where you have supported both high volume and leverage recruiting.
• Minimum of 1 year supporting volume hiring
• Minimum of 1 year supporting leverage hiring for niche roles
• Tactical experience using Greenhouse, Workday, and other recruiting tools such as Gem, Calendly, and LinkedIn Recruiter
• Preferred: previous experience recruiting for health insurance/benefits and/or payroll providers
• Experience coaching hiring managers, providing consultative guidance throughout the recruiting process
• Proven experience with passive sourcing and strategic pipeline building, and experience closing profiles ranging from entry level, to senior leadership positions
• Familiarity with funnel metrics - you can use your data to understand and predict candidates needed to achieve hiring targets
• Ability to qualify a candidate and understand what each candidate brings to the table, as well as connect that candidate with the right opportunity at Gusto
• At your best in a fast-paced, constantly changing environment

Our cash compensation amount for this role is between $114,000/year and $135,000/year in San Francisco & New York City and between $94,000/year and $111,000/year in Denver. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.