Account Manager

At Lighthouse (formerly OTA Insight), we're on a mission to reimagine commercial strategy for the hospitality industry. Our commercial platform simplifies data, transforming complexity into confidence with actionable market insights, business intelligence, and pricing tools that maximize revenue.
We successfully raised 80 million in series of B funding, we welcomed four companies to our organization and want to grow over 100 million in ARR in 2024. With more than 560 teammates illuminating the way, representing 34 nationalities living in 35 different countries of which 175 in Belgium alone, we are a fun, collaborative and committed team that works hard to achieve amazing results. Ready to take off and join this rocketship in revolutionizing the hospitality sector?
What you will do: #LI-Hybrid
As an Account Manager at Lighthouse, you will be doing whatever it takes to ensure client success with our products. We're looking for someone who can offer white-glove service to our very best clients, and go the extra mile to make sure they are having an incredible experience. Strengthening relationships with customers by building confidence and trust with our clients is key for this role. The perfect candidate is a champion in reducing churn and ensuring the highest renewal rate possible. Pursue a growing account footprint and penetration is the driving force for an experienced Account Manager at Lighthouse.
This is a strategic role with multiple facets, including data analysis, creative problem-solving, cross-team collaboration, and next-level product knowledge. If you are solutions-focused, customer-obsessed, and have experience building excellent relationships with sophisticated clients, we would love to talk to you!
Where you will have impact:

• Account planning by using strong project management skills.
• Manage accounts from preparing up-selling to account completion. Manage contract renegotiation and renewals.
• Conduct Quarterly Business Reviews (QBRs) with all accounts (> 50 hotels), including comprehensive usage reports, etc.
• Conduct Health Checks for smaller customers/Independent hotels.
• Conduct regular training and webinars for all customers
• Pro-actively communicate new features/functionalities to all accounts.
• Work and/or attend meetings with Business Development Managers on large accounts to ensure minimal leakage. Interface with other teams through written and verbal communications to handle customer situations; involving customer problems and questions.
• Collaborate with the Business Development team to identify and grow opportunities within different territories and to increase the MRR footprint and share of wallet for existing accounts.
• Conduct regularly scheduled feedback calls and face-to-face meetings and account reviews with assigned customers for the purpose of securing and/or renewing existing revenues and identifying and securing new revenue opportunities.
• Ensure all issues are logged accurately in our CRM system (Salesforce), and that the system is being updated in an accurate and timely manner.
• Provide analysis of the competitive activity in the marketing and partnership space.

What's in it for you?

• A flexible working environment where you can work from home or, if you live nearby, at one of our seven offices around the world
• Flexible time off: we believe in providing our employees with the flexibility and autonomy to manage their work-life balance effectively
• Workshops and frameworks that help employees realize their full career potential
• The opportunity to shape the products that more than 85,000 users rely on worldwide
• The chance to grow and evolve the data culture at a fast-growing scale-up
• A compensation program that values your work and which we will proactively keep competitive
• 401k matching up to 4%
• The option of three health insurance plans from Blue Cross Blue Shield that will suit your personal needs. 99% company contribution towards the base plan and 50% coverage for dependents and spouses. 25 dollars/month contribution to HSA.
• We know not everyone relaxes the same way; therefore, we've opted to support your general wellbeing by subsidising up to 80% of your monthly ClassPass subscription
• A referral bonus scheme when you bring new talent to our #bestteamever!

Who you are:

• Minimum 3-5 years experience in a combination of revenue management, and/or marketing/sales or providing services and solutions to hotels in revenue management, and/or marketing/sales.
• Minimum Bachelor degree in a relevant discipline (e.g., business, marketing, hospitality leadership, etc.)
• Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure.
• Demonstrated ability to ensure achievement of client objectives and company financial objectives through an understanding of client objectives and influencing and directing internal product and operations teams.
• Excellent analytical, problem-solving, and troubleshooting skills - ability to define problems, collect data, establish facts and draw conclusions.
• Strong overall business and people skills, including planning, presentation skills, sales skills.
• Excellent communication skills with the ability to effectively interface with all levels and teams on a formal, informal, written and verbal basis.
• Polished written and verbal communication skills.
• Self-motivated, goal-oriented, and able to work in a team environment.
• Computer proficiency in Excel, MS Word, PowerPoint, SalesForce, etc.

In addition to benefits and other Lighthouse total rewards, the annual base salary for this role ranges from $62,000.00 - $76,000.00 USD. We benchmark our salary ranges for new hires in relation to the role, level, and role location; however, we consider a multitude of factors, to include relevant experience, skills, and education/training, to determine compensation within the identified range
Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is not just a policy; it's part of our culture.
If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply.
We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry.