Senior Business Operations Analyst - Retail Product

Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we'll emerge as the nation's fourth facilities-based wireless carrier and a disruptive force in the market at large.
Job Duties and Responsibilities
Key Responsibilities:

• Lead user story mapping and collaborate with stakeholders to document detailed functional requirements.
• Transform business and product requirements into clear, user-focused stories with well-defined acceptance criteria.
• Define testable goals for stories and conduct refinement sessions to ensure clarity and feasibility.
• Develop and map end-to-end user experiences, identifying goals, pain points, and improvement opportunities.
• Work with product, UX, and cross-functional teams to refine and validate requirements, aligning with customer personas and technical needs.
• Maintain updated requirement artifacts and facilitate feedback sessions to ensure alignment with strategic goals.

Skills, Experience and Requirements
Education and Experience:

• Minimum of 6 years of experience as a Business Analyst, or equivalent combination of education and experience
• Bachelor's degree in computer science, business administration, or a related field
• Experience in IT systems, especially within mobile operator and e-commerce platforms, with preferred exposure to the wireless industry

Skills and Qualifications:

• Strong communication skills, able to translate complex requirements for both technical and non-technical stakeholders; fluent in English
• Exceptional analytical skills with a detail-oriented approach to problem-solving and documentation
• Proven experience in Agile environments and familiarity with Agile tools such as Jira and Confluence
• Skilled in collaborating with product managers and owners to understand product development and consumer market products/services.
• Strong organizational, facilitation, and time management skills
• Capable of managing tasks in a rapidly changing environment, with creativity and resourcefulness to advocate for business needs

Salary Ranges
Compensation: $72,350.00/Year - $103,400.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.