We Breathe Life Into Data
At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease.
As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.
The Opportunity at Komodo Health:
The Komodo Health Marketing Cloud Team offers advisory, implementation, and marketing operations services using Salesforce Marketing Cloud to help our Life Sciences clients engage digitally with healthcare providers (HCPs), patients, and consumers.
In this role, you'll provide the technical expertise needed to deliver these solutions. This is a client-facing role where you will be responsible for architecting tailored solutions that meet client needs. As a subject matter expert in Salesforce Marketing Cloud, you will focus on crafting scalable, creative, and high-quality solutions and consulting with our Life Sciences clients.
Looking back on your first 12 months at Komodo Health, you will have accomplished…
- Translate business requirements into a practical, scalable solution leveraging the functionality and best practices of Salesforce Marketing Cloud
- Work with customers to shape marketing automation design and strategy
- Strategically build relationships with relevant client sponsors and stakeholders within each project to actively identify and create future opportunities, client references, and to develop a robust industry network for the Practice area
- Stay current with business challenges clients are facing in relation to the practice area including new trends, market conditions, regulatory requirements, and the competitive landscape
- Navigate ideas from the whiteboard to polished business applications for our healthcare and life sciences customers
- Lead clients through design reviews to define and prioritize requirements and collaborate with project team members to design appropriate solutions and execute projects in a timely manner
- Participate in hands-on planning, configuration, development, and implementation activities for Marketing Cloud engagements
- Participate in client training and other implementation initiatives as a part of overall project deliverables
These are the essential job duties you will be responsible for …
- Support customers within Salesforce Marketing Cloud environment, including setup and troubleshooting of email and SMS journeys, automations and queries, and Cloud Pages.
- Lead technical design sessions with the client and identify gaps between client's current and desired end states
- Configure/setup integrations between Salesforce Marketing Cloud and Health Cloud using Marketing Cloud Connect
- Set up API connections within SFMC and test using Postman, for integration between SFMC and third parties (creative agencies looking to implement forms that submit into SFMC, etc)
- Implement custom preference centers within SFMC
- Writing AMPscript to produce dynamic cloud pages and email functionality
- Writing SQL queries to query audience data and manipulate it as needed within Query Studio and Automation Studio
- Create technical design documentation
- Perform Code Reviews
- Research and investigate new technologies
- Create, manage and run email and SMS metric reports
- Be the subject matter expert on Salesforce Data Cloud, identifying opportunities to implement for our clients as well as for internal Komodo applications
What you bring to Komodo Health (required):
- Consulting Experience
- Salesforce Marketing Cloud certifications (Admin, Developer, Email Specialist, Consultant) or willingness to acquire within 90 days
- Expert knowledge of Salesforce Marketing Cloud with technical expertise and experience using the Salesforce Marketing Cloud platform
- Experience with Marketing Cloud design and building custom data models in Marketing Cloud using data extensions
- Extensive experience using the Marketing Cloud Automations Studio and AMPscript
- Experience with Marketing Cloud Social Studio, Audience builder, Mobile Studio, Advertising Studio, Interaction Studio, and/or Datorama
- Experience in building custom preference centers and cloud pages
- Experience working in a collaborative environment to meet client business needs implementing Salesforce as part of a full project lifecycle
- Demonstrated analytical skills and experience with the complete lifecycle of complex enterprise projects; understands core project management concepts, data modeling, theories, practices, and methods
- Experience defining business requirements, writing user stories, and providing detailed Salesforce system and functional designs
- Experience in documenting current state business processes and wire framing system designs using process flow diagram tools, sequence diagrams, as well as making recommendations for future state improved processes and system designs
- Exposure to Salesforce CRM and familiarity with basic configuration (objects, fields, permission sets, etc.)
Additional skills and experience we’d prioritize (nice to have)…
- Project leadership
- Agile SCRUM methodologies
- Omnichannel HCP, Patient, and Consumer expertise
- Marketing / Agency experience
- Health Cloud Experience
- Salesforce certifications, consulting, Life Sciences experience, particularly in Pharmaceutical is a plus
#LI-REMOTE
The pay range for each job posting reflects a minimum and maximum range of annual base pay that we reasonably expect to pay for this position within the US. We carefully consider multiple business-related factors when determining compensation, including job-related skills, work experience, geographic work location, relevant training and certifications, business needs and market demands.
The starting annual base pay for this role is listed below. This position may be eligible for performance-based bonuses as determined in the Company’s sole discretion and in accordance with a written agreement or plan. This role may also be eligible for equity awards. In addition, this role is eligible for benefits including, but not limited to, comprehensive health, dental, and vision insurance; flexible time off and holidays; 401(k) with company match; disability insurance and life insurance; and leaves of absence in accordance with applicable state and local laws and regulations and company policy.
San Francisco Bay Area and New York City:
$139,000—$171,000 USD
All Other US Locations:
$121,000—$155,000 USD
Where You’ll Work
Komodo Health has a hybrid work model; we recognize the power of choice and importance of flexibility for the well-being of both our company and our individual Dragons. Roles may be completely remote based anywhere in the country listed, remote but based in a specific region, or local (commuting distance) to one of our hubs in San Francisco, New York City, or Chicago with remote work options.
What We Offer
Positions may be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement. We are pleased to be able to provide 100% company-paid life insurance and long-term disability insurance. This information is intended to be a general overview and may be modified by the Company due to business-related factors.
Equal Opportunity Statement
Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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