About Apparatix
Apparatix is the premier software solution for Out of Home Advertising Companies. Our software solution manages our clients’ business from sales through operations reporting and drives revenue for the companies by increasing efficiency, decreasing errors, enabling more dynamic selling, and providing access to new revenue sources. Our client-centric focus provides a collaborative environment with our users to grow their business and ours with them.
Job Title
Software Support Representative - Level 1
Reports To
The Customer Services Manager.
Job Overview
Software Support Representative is responsible for frontline communications with the users of the Apparatix software. We are looking for tech-savvy individuals that can learn complex software systems, can research and troubleshoot issues, and help our customers find solutions to their problems.
Responsibilities & Duties
- Interface and communicate with clients through email, video conferencing and Slack
- Be the software expert that understands the complexity of the application
- Train users to know and use the software
- Maintain customer satisfaction by honoring SLAs and response times
- Software installation, configuration, and troubleshooting
- Research support tickets, determine root cause, develop response and resolution
- Self-motivation for learning industry, software tools, and Apparatix solutions
Desired Skills
- Experience in Customer Service with good interpersonal skills to work with non-technical end users to provide problem resolution and training
- Strong problem-solving skills and acumen for finding the root cause
- Ability to multitask in a fast-paced environment and desire for continual learning
- Working knowledge of Jira, Google Sheets and Slack
- Understanding of Windows systems (Windows 7 +)
- Preference will be given to candidates with experience in tech industry
- Familiarity with Out-Of-Home advertising industry a plus
Top Skills
What We Do
Apparatix is a software as services company for out of home advertising companies that provides them with:
- Strategic Business Intelligence through instant visibility into sales KPIs, real estate KPIs, and trends with their data
- Automations for all aspects of their business with single-point data entry providing speedier delivery, scalability, and accuracy for the whole team
- Sales tools that unlock new revenue potential and selling strategies to increase yield.
Why Work With Us
We are a relatively small company with a large footprint, so each employee provides significant impact. Our facility and culture is very open with everyone having access to each other on the team.
