Substitute Safety Support Specialist

Sorry, this job was removed at 06:04 p.m. (MST) on Tuesday, Mar 11, 2025
Be an Early Applicant
Hiring Remotely in United States
Remote
Edtech • Software
We envision a future where all learners are ready and inspired to solve the world’s greatest challenges.
The Role

What We Do

 

At GoGuardian, we’re helping build a future where all learners are ready and inspired to solve the world’s greatest challenges. Our award-winning system of learning solutions is purpose-built for K-12 and trusted by school leaders to promote effective teaching and equitable engagement while helping empower educators to keep students safe. 

 

What It’s Like to Work at GoGuardian

We are an outcomes-focused learning company with a steadfast focus on improving learning environments, one classroom at a time. Working with us means joining a remote team of diverse, committed, mission-driven employees who are inspired by our vision, dedicated to our customers, and ready to roll up their sleeves. Guardians put their heads together to solve problems, learn together from experiments that fail, and stand together by their work with full accountability. We balance our diligence with an inclusive culture that invites everyone to bring their whole self to work. Join us and learn why “I love the people here” is one of the most frequent comments we hear from Guardians.

*Please note - This is not a Full Time or Part Time role.  This position only provides coverage for any Safety Support Specialist that is out during the day shift, anywhere between 5am - 8pm PST. Shifts are optional and GoGuardian will provide as much advance notice as possible for you to determine if you can take a specific shift. 

The Team

GoGuardian is on a mission to transform education by helping to protect students in the digital space from harmful and distracting content and supporting their mental health. We partner with schools to identify learning patterns and maximize the academic potential of every student. With GoGuardian, educators can engage students with more effective resources while also promoting online accessibility in the most applicable way for their school population.

The Role

We’re looking for a utility team member who is passionate about helping our customers & their community and isn’t afraid to roll up their sleeves and help out wherever needed. As a Substitute/Limited Part-Time SSS, when needed, you will handle incoming Beacon active planning alerts and escalate to school officials in the protection of students’ mental health and safety. 

What You’ll Do

  • Complement the Beacon SSS team by taking on available shifts when extra team members are needed
  • Review Beacon alerts and escalate via phone calls to school administrators (e.g., school counselors) to take appropriate action  
  • Identify and escalate new issues and trends, including sensitive problems, and help contribute to solution building 
  • Contribute to training, enablement, implementation, and support resources, including knowledge base articles and canned responses
  • Actively participate in SSS team-building projects 
  • Supporting overall Technical Support tickets as business needs arise.

Who You Are

  • Flexible availability and willingness to work any shift, including weekends and holidays with advanced notice, with a preference for daytime shifts begin between 5:00AM - 11:00AM and end between 2:00PM - 8:00PM PST
  • Demonstrated ability to follow protocols and policies across typical and “edge case” scenarios, while also being able to think quickly and handle potentially challenging cases as professionally as possible
  • High level of emotional intelligence and calm / poise while dealing with sensitive information and potentially high-stress situations
  • Reliable and trustworthy team player that is organized, committed, and able to work independently in a fast-paced, changing environment
  • 1+ year in a Support role or other intimate Customer-Facing Roles (prior work in Trust & Safety, Online Content Moderation, school-based roles like Teacher, Administrator, Counselor, Therapist, or Social Worker highly preferred)
  • 1+ year in a white glove customer service position 
  • Experience working with Zendesk
  • Experience answering support tickets and phone calls
  • Outstanding written, verbal, interpersonal communication skills. College degree preferred. 
  • Additional plus: non-English language proficiency

What We Offer

  • Opportunity to impact and revolutionize safe digital learning experiences for K-12 students
  • Partner with enthusiastic and talented colleagues who are compelled to do good in the world
  • Grow and scale with one of the fastest growing EdTech companies

The typical base salary range for this position is $19 per hour. The range displayed on this job posting reflects the minimum and maximum target for new hire base pay for this position and your pay will be determined by a variety of factors, including your primary work location, skills, qualifications and experience. Additional benefits information is listed on our careers page.


Please share this with your friends or co-workers who may be interested in working at GoGuardian! We have multiple openings and are always looking for talented people. 

 

GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.

 

GoGuardian's Job Applicant Privacy Policy is located here

 

#BI-Remote

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
Colorado, CO
740 Employees
Remote Workplace
Year Founded: 2014

What We Do

At GoGuardian, we’re helping shape the future of digital learning by providing educators, students, and schools with tools to create equitable and engaging learning environments. Together, we build innovative solutions to empower students, deliver insights, encourage experimentation, and reduce inequity. We’re growing fast and looking for passionate team members to join us!

Why Work With Us

Our team is made up of a diverse group of highly motivated, mission-driven individuals. As a remote-first company, most of our teammates work from the space that suits them best, wherever they may live. To collaborate in person, we have beautiful headquarters in sunny El Segundo, California.

Gallery

Gallery

Similar Jobs

BlackCloak Logo BlackCloak

Triage Specialist

Information Technology • Security • Software • Cybersecurity
Remote
United States
50 Employees
50K-55K Annually

NinjaOne Logo NinjaOne

Account Executive, Customer Base

Information Technology • Productivity • Software • Infrastructure as a Service (IaaS)
Remote
Hybrid
Austin, TX, USA
1300 Employees

Dropbox Logo Dropbox

Lifecycle Marketing Manager

Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
Remote
United States
2500 Employees
144K-195K Annually

Motorola Solutions Logo Motorola Solutions

Systems Engineer

Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
Remote
Arizona, USA
21000 Employees
57K-105K Annually

Similar Companies Hiring

Caliola Engineering Thumbnail
Software • Machine Learning • Hardware • Defense • Data Privacy • App development • Aerospace
Colorado Springs, CO
53 Employees
Red 6 Thumbnail
Virtual Reality • Software • Hardware • Defense • Aerospace
Louisville, CO
115 Employees
The Aerospace Corporation Thumbnail
Software • Machine Learning • Defense • Cybersecurity • Cloud • Artificial Intelligence • Aerospace
Colorado Springs, CO
4600 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account