Systems Engineer III - Splunk Admin / Engineer

JOB SCOPE
Responsible for assisting in the design, development, and implementation of enterprise-wide Operations Support Systems (OSS) applications and their associated operating systems and databases. Responsible for Application Administration of OSS applications supporting all Charter Divisions. Will participate in full life-cycle of systems engineering activities of high-quality, scalable solutions with a focus on our Splunk Enterprise implementation.
MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Administer the Splunk Enterprise implementation for optimal performance and availability for internal operations teams.
• Process data onboarding and issue tickets in JIRA based on customer requirements or problems.
• Coordinates with internal departments to review existing integration capabilities, data sources, and proposed solution designs for feasibility, cost and functionality.
• Conducts design sessions with appropriate participation from architects and engineers.
• Collaborates to creates configuration designs for design and implementation of various environments.
• Creates work effort estimates for new features and bug fixes for use in prioritization and release management.
• Perform implementation of defined software and automation solutions to improve reliability and observability
• Assists in development of self-service workflows with Principal Engineers leveraging automations and CI/CD.
• Advanced familiarity with and ability to leverage already established Ansible playbooks
• Installs, administers, configures and maintains Splunk Entperprise including operating systems and related software.
• Provides 'on call' support to resolve Splunk Enterprise issues after normal business hours.
• Uses established change management processes, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window).
• Documents systems configurations and upgrades.
• Lead troubleshooting efforts to restore functionality in the event of an impairment or outage.
• Monitors and assists in managing applications, device availability, network conditions and status, system reliability and performance, service and program maintenance and storage resources.
• Responsible for the implementation of security best practices and initiatives throughout all layers of the application support model.
• Define and drive best practices for monitoring, security, and platform reliability.
• Integrate platforms with a wide variety of data sources and repositories that use various protocols.
• Manage issues and tasks using Kanban/Scrum and Agile methodologies in the JIRA/Confluence platforms.
• Provide regular KPI and metrics data on platform health and governance to leadership.
• Leverage automation and scripting for daily tasks, reporting, monitoring, data collection, data analysis and break/fix actions.
• Write highly detailed procedures and other technical documentation to be referenced by technical peers and senior leadership in a knowledge base.
• Work in a team environment and work effectively with people with diverse technical skills and backgrounds.
• Work with the team to support, improve performance and architect the overall Observability platform.
• Perform other duties as requested by supervisor.

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Advanced ability to conduct design sessions to specify solution designs for feasibility, cost, and functionality
• Advanced ability to use JIRA and Confluence
• Advanced ability to create detailed documentation to functionally understand new and existing applications
• Advanced ability to follow and implement established change and control policies and procedures
• Advanced ability to troubleshoot application problems
  In-depth knowledge of development tools, application frameworks, and testing tools.
• In-depth knowledge of log management applications such as Splunk, ElasticSearch, Loki, etc
• In-depth knowledge of choosing the appropriate lifecycle and the planning, monitoring and control of the systems engineering process
• In-depth knowledge of Ansible
• Ability to effectively transform an operational need into a description of system parameters and incorporate those parameters in the control of the total system development to achieve an optimum, cost-effective balance of all system elements
• Advanced knowledge of network and systems engineering systems concepts and system/super-system skills, including HPE Reliant and Dell PowerEdge bare metal servers, and VMWare systems

Required Education

• Bachelor's degree in Computer Science or related field, or equivalent experience; May require Industry Standard Certifications

Required Related Work Experience and Number of Years

• Application Development work experience - 5+
• Network OSS application work experience - 4+
• System Administration work experience - 3+
• Database support and development work experience - 3+
• Enterprise Application Integration work experience - 3+

PREFERRED QUALIFICATIONS
Preferred Education

• CCNA/CCNP or equivalent
• Red Hat Certified System Administrator certification
• Splunk Core Certified User certification
• Splunk Core Certified Power User certification
• Splunk Enterprise Certified Admin certification

Preferred Related Work Experience and Number of Years

• Application Development work experience - 7+
• Network OSS application work experience - 6+
• System Administration work experience - 5+
• Database support and development work experience - 5+
• Enterprise Application Integration work experience - 5+

#LI-CM2
ISY350 2025-50947 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-04-25 06:55 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between
$78,900.00 and $139,500.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
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