Company Overview
Join us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team, obsessed with progress, in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost, because patients deserve “better” now, not some day.
At Outset we’re revolutionizing an industry and changing lives. We’re impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings, from the hospital to the clinic to the home, the Tablo® Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. We’re giving providers time back to focus on patient care. And we’re giving patients the power to take control of their life and get back to enjoying the things they love.
Position Overview
The Home Coordinator is an entry level role that services as the foundation for a career in strategic Customer Management. As an essential member of our organization, you will play a pivotal role in ensuring the smooth operation of the home dialysis program by managing administrative tasks, facilitating communication, and coordinating delivery of orders. Your time will be spent communicating with Patients, Clinics and Internal Teams. This role is pivotal in implementing our product with patients at home and driving revenue through patient retention and treatment volume. Finally, Coordinators support and work closely with senior members of the Home Operations team to identify points of friction in our current process and recommend improvements.
Responsibilities
- Project Management: Oversee the implementation of Tablo products for home patients from referral to installation, ensuring a seamless transition and successful setup.
- Customer Service Excellence: Deliver outstanding service to patients and healthcare organizations, addressing needs with empathy and professionalism.
- Supply Chain Coordination: Manage recurring supply orders, ensuring uninterrupted treatment resources for home dialysis patients. Resolve issues within the order and delivery process with logistic and carrier partners.
- Data Management: Maintain accurate data in business systems such as Smartsheet and Salesforce, ensuring visibility and alignment for stakeholders.
- Communication: Schedule and coordinate home site assessments and installations with patients and conduct regular review meetings with Tablo Program Managers. Identify at risk patients and resolve barriers to implementation through internal escalation.
- Collaboration: Work closely with cross-functional teams including Sales, Logistics, and Customer Service to guarantee successful product delivery and implementation.
- Process Improvement: Actively participate in identifying and recommending enhancements to current processes and infrastructure for patient and customer implementations.
- Administrative Support: Provide support to the Home Operations, and Field Service teams and escalation follow ups.
- Compliance: Adhere to privacy regulations and maintain confidentiality of sensitive patient and clinic information.
Required Qualifications
- Bachelor’s degree or equivalent experience.
- Minimum of 2 years of experience in a general business environment, accounts receivable or collections, with project coordination and/or customer service experience.
- Customer-centric self-starter able to anticipate needs before they arise and solve problems effectively.
- Exceptional written and verbal communication skills
- Passion for customer success and project management.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal abilities.
- Ability to multitask and manage multiple projects simultaneously.
- Experience in Salesforce, Microsoft applications and other relevant software tools.
- Commitment to continuous learning and improvement
Desired Qualifications
- Proficiency working in Salesforce.
- Meticulous organization and planning skills. Astute attention to detail.
- Flexible. Able to easily manage ever-changing schedules.
- Creative problem solver and empathetic toward customers.
National Salary Range
National Salary Range (Remote)
$60,000—$77,000 USD
Company Culture
At Outset, we believe every person matters. Every Outsetter, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with intelligent speed. Our team expects nothing less than our best display of strengths and skills, and we find joy in working together for a common goal. At Outset, we believe that curiosity, ingenuity and conviction in the power of technology will transform the lives of dialysis patients and providers.
We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU, our future Outsetter. At Outset, we’ve designed a professional world that our employees are honored and impassioned to belong to, one that offers challenge, the ability to collaborate with great people, and opportunities to build skill and expertise in a fulfilling career.
An opportunity at Outset Medical won’t just be about finding a job. Our culture revolves around the principles of moving farther, faster, together, so working here feels like a masterclass in peak performance, for individuals and teams.
Privacy is important to us. Please review our Applicant Privacy Notice.
Important Notice
We have been made aware of fraudulent activities where individuals are impersonating our company and offering fake job opportunities. Please note, Outset Medical will never request payment or gift cards during the hiring process, nor will we ask you to purchase your own equipment. Anyone reaching out to you with an email address ending in @outsetmedical.cc, is not a legitimate Outset representative. For legitimate opportunities, always apply directly through our official careers page. If you are unsure about the authenticity of a communication, contact us immediately at [email protected].
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Outset Medical is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization.
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