Technical Support Engineer II

Posted 16 Days Ago
Be an Early Applicant
Englewood, CO
63K-90K Annually
Mid level
Aerospace • Cloud • Digital Media • Information Technology • Mobile • News + Entertainment • Retail
From TV to 5G, we’re reimagining the future of connectivity. Ready to join the connectivity revolution?
The Role
As a Technical Support Engineer II at EchoStar, you'll support commercial video and internet products, providing Tier 3 and 4 support to installation partners. Responsibilities include troubleshooting, managing lab equipment for issue replication, drafting technical resources, and assisting the product team. The role may involve technical support during sales processes and training development for new products. Occasional travel is required for conferences and site visits.
Summary Generated by Built In

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Sales teams advocate for our products and the customers they serve. We've built a loyal customer base by selling consumers, retailers, affiliate partners, distributors and industry stakeholders on the DISH brands with authenticity. The sales department is critical to driving demand and creating strategic partnerships across the industry.
Job Duties and Responsibilities
DISH Business has experienced significant growth in the commercial market over the past few years and expects to continue growing, particularly with networking-related technologies like our OnStream platform. While exciting as we push new networking technologies, this adds complexity and challenges to our business. As a Technical Support Engineer, you'll be a key member of the DISH Business Technical Support Team focused on supporting a variety of new and legacy video and networking-related technologies. You do not need to be a video or a networking expert to join this growing team. Rather, we're looking for someone who is familiar with basic video, networking, and technical concepts and has the drive to learn more. If you like figuring out how products work in a fast paced environment, then this role is for you! leveraging this knowledge to provide support to our DISH partners, and manage our growing portfolio of Products from beta programs through end of life.
Key Responsibilities:

  • Support DISH Business's complete line of commercial video and internet products
  • Provide Tier 3 and 4 product support; escalated support via phone, email, and video conferencing to installation Partner leadership
  • Manage lab equipment used to replicate field issues and diagnosis root causes
  • Escalate unresolved issues to 3rd party manufacturers as well as internal DISH Development teams
  • Assist QA with regression (acceptance) tests for new software/hardware releases
  • Draft and maintain resources such as release notes, installation manuals, whitepapers, best-practices, knowledgebase, troubleshooting documents and online training modules
  • Use salesforce to track all support interactions with each account, or product
  • May provide technical support during the sales process, including helping review and respond to requests for proposals (RFP) and pre-installation discussions with the end customers
  • May assist the DISH Business Product Team during development of certain products/solutions
  • May help develop and lead product training onsite, offsite, and virtually.
  • Lite travel required for Conferences/Expos and occasional site visits


Skills, Experience and Requirements
Education and Experience:

  • Bachelors Degree in Computer Science or related field
  • 4+ years relevant work experience (eg. Network Engineer or Commercial TV Installation experience)
  • Certified technical education not required but strongly preferred (e.g. Cisco CCNA, CompTia A+, Net+, Linux+, LPI Linux Essentials, etc.)
  • DOCSIS DEP certification not required but preferred


Skills and Qualifications:

  • Strong Understanding of networking and the ability to troubleshoot a network preferred
  • Server Administrator experience not required but preferred
  • Experience troubleshooting Android products (set top box)
  • Experience reading Android Debug Logs and using ADB
  • Experience reading linux bases logs
  • Understanding RF & QAM distribution concepts not required but preferred
  • Strong ability to read and comprehend technical documentation to make inferences
  • Ability to learn new technologies and procedures quickly
  • Strong analytical, troubleshooting and problem resolution skills
  • Good verbal and written communication skills especially for explaining technical concepts to users at various levels of technical proficiency
  • Ability to multitask and be flexible based on the customer and business needs
  • Ability to prioritize workload and tasks
  • Can think logically, systematically yet also be creative and think "outside the box"
  • Effectively manages difficult or escalated situations


Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Top Skills

Android
Linux
Networking
Qam
Rf
Salesforce
Technical Documentation
Technical Support
Troubleshooting
Video Products

What the Team is Saying

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The Company
Englewood, CO
14,500 Employees
On-site Workplace
Year Founded: 1980

What We Do

For over 40 years, we’ve been challenging the status quo and evolving our company to anticipate opportunities for business growth, industry innovation and greater customer choice.

Recently, DISH and EchoStar successfully completed their merger, joining forces to deliver on our Vision: To Change the Way the World Communicates. Originally established as one company, in 2008, the two companies were spun off as separate entities and forged ahead so each could focus on and expand their unique capabilities. In that time as separate entities, our teams achieved remarkable milestones—launching satellites into space, connecting millions to their favorite entertainment and reimagining wireless communication.

As we merge our teams, we are strategically positioned for success, poised to emerge as a global leader in terrestrial and space connectivity. We are cleared for takeoff. Join us in a Connectivity Revolution.

Why Work With Us

At DISH, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with DISH!

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EchoStar Teams

Team
Innovations at DISH
Team
Sling TV
Team
Boost Mobile
Team
Hughes
About our Teams

EchoStar Offices

OnSite Workspace

All team members are in person at one of our DISH locations across the globe. DISH proudly calls Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.

Typical time on-site: None
Englewood, CO

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