Telephony Reliability Engineer II - Remote

ULTRA MOBILE is seeking a talented Telephony Reliability Engineer II to join the TechOps Team! Individual reports to Senior Director, Telecom & MVNO Services. Role is remote - must reside in the United States.

ABOUT THE ROLE

Your usual day of awesomeness includes:  

• Lead support initiatives of telecommunications networks and systems.
• Development of program management plans consisting of short and long-range planning.
• Ensure the Company’s telecommunications priorities are responsive to industry developments and continue to maximize value over time, capturing new opportunities as they emerge.
• Support voice calling from internal MVNO products.
• Support partner brands under aggregator business.
• SIP integrations with partner brands endpoints.
• Domestic and ILD usage reporting.
• Coordinating support of, and hands-on troubleshooting, voice-related issues.
• Voice network architecture, optimization, documentation, and planning.
• Cost optimization and financial reporting.
• Telephony systems support, design, and implementation.
• Provide 24/7 on-call support according to needs of the business on a rotating schedule, meeting all SLAs.
• Create and complete quarterly personal and team goals and or projects in a timely manner.

WHAT YOU BRING

• Expertise with VoIP best practices and telecom technologies.
• General Linux administration experience.
• Open-source software telecom experience with Kamailio, Asterisk, or Freeswitch.
• A solid understanding of Network Administration and tools.
• Experience with VoIP QoS Analytics and Reporting. 
• AWS cloud administration experience. 
• Knowledge of security and risk management best practices.
• General relational database management; MSSQL, MySQL.
• High-level understanding of API calls and systems.

WE ARE ULTRA & MINT MOBILE

We connect people to what’s most important in their lives: Easily, affordably and reliably. We strive to be California’s Preeminent Destination Employer. Oh yeah, we get it too! We understand what matters to you most. You’re an individual with unique needs, and we’re prepared to exceed any expectations you have for an ideal employer. 

We’re smart, strategic, and get things done without a lot of red tape or unnecessary politics. Everyone matters here and everyone has a voice. Expect to spend your time contributing to projects that really matter. We obsess over the employee experience. To start, we provide some of the most competitive salary, benefits, family leave, and vacation in Southern California. We believe in you and invest in you. Not just your career aspirations, but your life.

In addition, we’ve got a laundry list of perks you’ll brag about on insta -- Lunch every day prepared by our very own chef, healthy snacks, onsite gym, car wash services, and most importantly, a team atmosphere. We even raise the bar on well bars, including Espresso/Cappuccino/Nitro/Cold Brew Bar, Froyo Bar, Breakfast Bar, Snack Bar and a, well, you know, bar (after 5 pm).  

And if you feel intrigued right now reading, imagine the co-workers we have already attracted. This is the kind of team you’ll want to take home to mom or invite to your kid’s next birthday party. This is the kind of close-knit community happening here. Come check out how you can be part of Ultra & Mint! 

OUR VALUES – LET’S MAKE LIFE ULTRA TOGETHER!

• Ownership: We are all owners; be the outcome and get the job done.
• Action Biased: Be brilliant, proactive, and act with urgency.
• Embrace the Adventure: Be agile, adaptive, and thrive on change.
• Invent and Simplify: Never accept good enough.

$1,000 REFERRAL BONUS

Take a look at this job description, if you are the right person, please apply. If Ultra Mobile doesn't appear to be a fit for you, refer a friend or colleague and get $1,000. Let your friend or colleague know to provide your full name and email when applying to the job.  If we hire them and they stay for 90 days, you get $1000.  For more details of restrictions and rules, please email [email protected].

We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance.

In support of the Equal Pay for Equal Work Act, the range of starting pay for this role is $110,000 - $130,000.  This is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location.  We also offer a variety of benefits including health, disability insurance, 401 (k), flexible spending accounts, EAP, education reimbursement, parental leave, unlimited vacation, bonuses, and company paid holidays.  The specific programs available will vary depending on state, start date, and employment type. Our recruitment team will be happy to answer any questions you may have.

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