About Boomi and What Makes Us Special
Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.
As the Vice President of Professional Services Delivery, you will be responsible for leading and managing our professional services organization to ensure the successful delivery of our software solutions to clients. You will play a key role in driving customer satisfaction, project profitability, and overall business growth.
What you'll do:
Strategic Global Leadership: Provide strategic direction and leadership to the professional services team, aligning delivery capabilities with the company's business objectives and customer needs.
Team Management: Recruit, develop, and manage a high-performing team of professional services professionals, including project managers, consultants, and technical experts.
Project Delivery: Oversee the end-to-end delivery of software implementation projects, ensuring they are completed on time, within budget, and according to quality standards.
Customer Satisfaction: Champion a customer-centric approach to service delivery, ensuring a positive experience for clients throughout the project lifecycle and beyond.
Financial Management: Drive profitability and operational efficiency within the professional services organization, managing budgets, resource allocation, and project margins.
Cross-Functional Collaboration: Foster collaboration and alignment between the professional services team and other departments, including Customer Success, Sales, Product Development, and Support, to achieve overall company goals.
Process Improvement: Continuously evaluate and improve delivery processes, methodologies, and tools to enhance productivity, scalability, and quality of service.
Risk Management: Identify and mitigate risks associated with project delivery, proactively addressing issues to minimize impact on timelines, budgets, and client relationships.
The experience you bring:
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Bachelor's degree in Computer Science, Engineering, Business, or related field; MBA or advanced degree preferred.
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10+ years of experience in a leadership role within professional services delivery, preferably in the software industry. 5+ years in a global setting.
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Plus if experience is in integration industry
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Proven track record of successfully managing and delivering complex software implementation projects including co-delivery models with partners
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Experience in leading offer management strategy
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Strong leadership and team-building skills, with the ability to inspire and motivate others to achieve excellence.
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Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
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Strategic thinker with a results-oriented mindset and a focus on driving customer satisfaction and business growth. Experience in leading offer management strategy
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Experience with project management methodologies (e.g., Agile, Waterfall) and tools (e.g., JIRA, MS Project) is desirable.
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Ability to travel as needed.
Benefits:
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Competitive salary and performance-based incentives
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Comprehensive benefits package, including healthcare, retirement, and vacation
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Opportunities for professional development and career growth
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Dynamic and collaborative work environment
Join our team and help us deliver exceptional value to our clients while driving the success of our business!
Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!
Boomi is committed to fair and equitable compensation practices. The compensation for this position in the US ranges between $311,565 - $389,457 USD annually + applicable bonus. This position is remote-friendly and, as such, final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location. Click here for an overview of our benefits at Boomi!
Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.
All employment decisions are based on business needs, job requirements, and individual qualifications.
Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to [email protected]. This inbox is strictly for accommodations, please do not send resumes or general inquiries.
Boomi Denver, Colorado, USA Office
100 St. Paul Street Suite 110, Denver, CO, United States, 80206
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