Who we are looking for
A VIP Operations Manager - US with the desire to play an integral part in establishing our US & Americas operation.
You will be based in our new US Head Office in Denver, Colorado in August 2024.
You will be a key component in the day-to-day running and development of the Denver office. The successful applicant will recruit and lead a VIP Contact Team to provide VIP players with exceptional service, utilizing best practices in retention, whilst working within an industry leading safer gambling environment.
The ideal candidate will be highly motivated and a strong networker, with a passion for delivering exceptional customer service.
The salary range for this position is $100,000-$150,000 annually.
Preferred skills and experience
Proven experience in a similar role in the iGaming industry.
Ability to make sound and informed decisions under pressure.
Self-starter who is keen to influence change and with a natural positive attitude.
Experience of leading an operational team and delivering success.
Exceptional written and verbal communication skills.
Able to build and maintain strong working relationships.
Excellent organizational, planning and time management skills.
Ability to manage projects and deliver work to a high standard, within agreed deadlines.
Able to assess team performance and drive change where necessary.
Strong attention to detail and thorough approach to work.
Good understanding of US sports and markets.
Main Responsibilities
Managing and developing a VIP customer service team.
Leading and motivating the VIP Team to cultivate lasting relationships with VIP customers across Sports and Gaming.
Revising and formulating the department's policies and procedures, ensuring implementation.
Providing regular feedback to the VIP team to ensure that the focus is placed on relevant KPIs, department targets, and overall company expectations.
Tracking and reporting to senior management the performance of the VIP Program against agreed targets.
Ensuring Responsible Gambling controls are understood, implemented, audited, and part of the department culture.
Reviewing and developing business processes, policies and best practice to deliver an exceptional level of customer service.
Implementing effective and robust processes to review the quality of the service provided to customers.
bet365 Denver, Colorado, USA Office
1701 Platte St, Denver, Colorado, United States, 80202
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