The Fraud Prevention Representative assists customers with inquiries and reviews transactions to identify fraudulent activities. The role involves navigating multiple systems, making decisions on high-risk transactions, and providing communication to both customers and branch employees while ensuring compliance with company policies.

Centralized Wire Representatives process and apply incoming and outgoing wire transfer requests, ensure compliance with the Bank Secrecy Act, provide customer service support, and manage wire transfer documentation, while adhering to processing deadlines.

The Card Disputes Representative handles day-to-day operations of card dispute cases, collaborates with branches and customers to assist with inquiries, evaluates disputes, maintains knowledge of Visa rules, and ensures compliance with banking regulations. Responsibilities include tracking claims, responding to customer queries, and performing various tasks related to dispute processing.