The Customer Support Specialist I will enhance customer service by resolving basic issues with Vertafore products, troubleshooting software, networks, and databases. Responsibilities include handling inbound interactions, educating customers, applying product knowledge, and coordinating problem resolution with internal teams.

As a Customer Support Specialist I at Vertafore, you will address and resolve basic customer issues related to the company's products, document case resolutions, and assist in troubleshooting software and systems. Your role will involve educating customers for self-service and tracking problem trends, while ensuring a positive service experience.