A Customer Support Specialist I position at Vertafore, focusing on customer service experience, resolving basic customer issues with Vertafore products, and documenting case resolution. Requires troubleshooting computer software, networks, database platforms, and operating systems in an inbound customer service environment. Remote and flexible working environment with occasional office requirements. Headquarters in Denver, Colorado.

The AR Support and Collections Specialist is responsible for providing triage services on all inbound Customer billing and collection queries, reducing outstanding balances on accounts, and resolving customer disputes and inquiries through phone calls and emails.