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Top Operations Jobs in Denver & Boulder, CO
The Fulfillment Operations Specialist will work with the Onboarding Advocate Team to manage health insurance enrollment and renewal processes. Responsibilities include processing documentation, ensuring eligibility, collaborating with customer-facing teams, and maintaining accuracy in internal standards. Strong attention to detail and communication skills are essential.
The Re-enablement & Recovery Manager leads the Recovery team at Gusto, deploying strategies to enhance customer retention and recover funds while collaborating with cross-functional teams. Responsibilities include developing recovery frameworks, utilizing data analysis for strategic decision making, and improving operational processes for a seamless customer experience.
As a Workforce Management Planner at Gusto, you will develop and maintain capacity plans, monitor forecasts, and collaborate with stakeholders on risk mitigation strategies. You will analyze data to enhance staffing optimization and improve efficiency within the Customer Experience organization, focusing on capacity planning for contact centers.
As a Manager of Payroll Implementation, you will lead a team of Onboarding Consultants to implement Gusto's platform for new customers, improve payroll onboarding processes, ensure effective cross-department collaboration, and uphold the company culture. You will be responsible for tracking metrics and enhancing team efficiency while focusing on talent development and resource alignment.
The Workforce Management Administrator at Gusto is responsible for enhancing customer experiences by leading program management for WFM optimization tools, monitoring IVR, handling management reporting requests, and conducting training. This role requires effective communication and prioritization skills to manage multiple projects and improve internal processes.
The Service Experience Manager at Gusto will transform and enhance customer service through strategic design and collaboration with Product and Engineering teams. The role focuses on improving service experiences, advocating for customer needs, and guiding initiatives based on data insights. The position requires leadership in shaping customer service strategies to ensure top-tier solutions for small businesses.
As Head of CX Planning and Insights, you'll lead strategy and continuous improvement within the CX Planning function, focusing on data-driven insights to enhance customer experience and operational efficiency. Your role involves resource planning, dashboard creation, collaboration with various teams to align insights with business objectives, and staying abreast of industry trends and technologies.
As the Head of Pricing at Gusto, you will design and implement pricing strategies that align with business goals to drive revenue growth. You will lead a team and collaborate with various departments to develop effective pricing models, conduct market analysis, and monitor performance metrics to optimize pricing initiatives.
Looking for a leader to drive Carrier Sales and Growth strategy, create meaningful Insurance Carrier business reviews, influence product strategy, and maximize commission opportunities. Partner with various teams to extend customer lifetime value and meet their needs. Ideal candidate is strategic, analytical, and experienced in translating insights into action.
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