As a Customer Experience Associate, Sales / Jewelry Consultant at Brilliant Earth, you will provide exceptional customer service, guiding clients through their jewelry purchasing journey via various platforms. Responsibilities include managing sales leads, personalizing customer experiences, conducting post-sale appointments, and upholding showroom standards.

The Channel Sales Manager will lead Brilliant Earth’s Channel Sales, focusing on enhancing sales performance across communication channels including online chat, phone, and SMS. Responsibilities include driving sales, optimizing team productivity, providing data-driven insights, and ensuring excellent customer experiences through coaching.Team performance and achieving key performance indicators will be key metrics of success.