Engineer/Sr. Engineer- CXone (inContact)
Travel: Up to 15%
Reports to: Sr. Technology Manager
Employment : Full Time
We are hiring a CXone Engineer to join our Managed Services team. This is an exciting role where you will have daily Client contact and communication. Your Customer Experience and CXone expertise will assist clients in transforming and optimizing their customer's experience while increasing operational efficiency through technology solutions.
You will have a comprehensive understanding of call center technology to include CRM, ACD, IVR for automated call handling, CTI call routing and peripheral application. You enjoy being hands-on configuring, customizing, and implementing cloud telephony technologies such as; queues, workgroups, and customized reports. You are proactive and you identify stability concerns and impact analysis for cloud systems. You will perform analysis of the root cause as well as, troubleshooting of technical issues to resolve problems. You will design, develop, and implement remediation plans and produce high quality, publishable materials for Clients.
Qualifications For Success:
- 2 or more years of experience (Engineer) or 8 or more years of experience (Sr. Engineer) with contact center applications such as intelligent routing, ACD, CTI, IVR, Workforce Management, Quality Management, end-to-end reporting, and analytics
- CRM, telephony, and contact center best practices in a high operationally efficient contact center environment
- Experience in the CXone telephony platform (engineer level) and 5 or more years of CXone experience required (Sr. Engineer)
- Experience working with Clients, building slide decks and presenting to clients, run weekly meetings, monthly reviews and quarterly reviews preferred
- Experience with Amazon Connect and Genesys Cloud platforms preferred
- Verbal and written communication skills
Eventus Solutions Group, LLC, operating under the brand Navixus has successfully merged with its parent organization, Tech Mahindra. This strategic integration strengthens our operational efficiency, enhances our service offerings, and enables us to deliver even greater value to our clients. By combining complementary resources and capabilities, we are better positioned to drive innovation and maintain a competitive edge in the global market.
Navixus aims to help clients navigate through their customer journeys with a holistic 4D approach (Define, Design, Develop and Deploy). This comprehensive end-to-end solution suite is personalized to meet an enterprise's customer facing and back-office requirements. The need for digitalization and automation is on the rise and only those who evolve will stay in the race. Navixus™, TechM BPS' business unit, offers a 360° digital transformation suite enabling businesses to innovate, automate and accelerate their customer journeys like never before.
The pay range for this role is $80,000 - $140,000 per annum including any bonuses or variable pay based on level . Navixus (Tech Mahindra) also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.
We are a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more.
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [email protected].
www.techmahindra.com/services/business-process-services/navixus/
Top Skills
What the Team is Saying
.jpg)
.jpg)
What We Do
At Eventus Solutions Group, we’re reinventing the customer experience (CX). We help enterprise-level companies solve the most complex CX and contact center problems. We equip our Clients with the strategies, technologies, cross-platform analytics and out of the box, fresh ideas so they can provide their customers with world-class service experiences, and interact across multiple channels.
Why Work With Us
At Eventus you have an opportunity to positively impact the way our clients engage with their customers which in turn improves their customer experience business outcomes. If you are looking to grow your career, learn more, develop new skills, and work in a highly collaborative environment then you’ve come to the right place.
Gallery
 (2).jpeg)
Navixus (Formerly Eventus Solutions Group) Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid model encompasses a team of remote employees who have access to the office in the Denver metro anytime they like for team or client meetings or if local, team members may choose to work from home or the Eventus office whatever they like!
