The CCaaS Application Architect will design and engineer advanced Contact Center applications, manage project initiatives, and provide solutions to enterprise clients. Responsibilities include overseeing implementation, ensuring quality standards, and troubleshooting complex problems while collaborating with engineers and stakeholders.

As a Software Engineer, you will design and develop products within the Cloud Contact Center environment, engaged in tasks like unit testing, code reviews, and mentoring team members. You'll collaborate with project managers and support both development and testing in production settings to enhance the performance and functionality of cloud contact center platforms.